Building Operation Assistant Manager / Manager

Responsibilities

Maintenance and Repairs : Coordinating regular maintenance and addressing any repair needs promptly to keep the property in excellence condition. Cleaning : Scheduling and overseeing cleaning services between guest stays to ensure the property is always guest ready. Inventory Management : Ensuring the property is stocked with necessary supplies such as toiletries, kitchen essentials, and other amenities. Guest Relations : Managing all communications with guests, including responding to inquiries, providing check-in instructions, and addressing any issues during their stay. Check-In & Check-Out : Facilitating smooth check-ins and check-outs, sometimes involving key exchanges or digital lock setups. Hospitality Services : Enhancing guest experience by offering personalized services such as local recommendations or arranging additional services such as airport arrangements. Guest Satisfaction and Reviews Market Strategy, Engage Additional Service Providers & Encourage Return Guest : Utilizing various marketing channels and promotions to increase property visibility and booking rates. Review Management : Monitoring and responding to guest reviews to maintain a high rating and positive reputation. Financial Management, Technology and Systems Management : Payment Processing : Keeping detailed records of income and expenses, preparing financial reports, and ensuring profitability. Handling guest payments, security deposits, and refunds. Reservation Systems & Automation Tools : Using property management software to manage bookings, availability, and guest communications. Implementing tools for automating tasks such as messaging, pricing adjustments, and review requests. Compliance and Regulations : Permits, Licences and Legal Requirements : Obtaining and maintaining necessary permits and licenses for operating a short-term rental. Ensuring the property complies with local laws and regulations, including zoning laws, health and safety standards, and tax obligations. Human Resource and Standard Operating Procedures : Staff Arrangement, Hiring and Training : Ensure there are sufficient building employees and laborer with the necessary skill, knowledge and ability to run the building accommodation as per required by the company. Crisis Management : Emergency Handling & Conflict Resolution : Being prepared to handle emergencies such as property damage, guest disputes, or urgent maintenance issues. Managing any conflicts or complaints from guests or neighbors effectively and professionally. Leadership & Management Training Operational SOPs Guidebook : To guide and lead the team to follow all SOPs and Operational works and targets mentioned in the Operational SOPs guidebook. Knowledge & Skills

Bachelor’s Degree / Diploma in Property Management, Facilities Management, Engineering, Hospitality, or related field. Minimum 2–5 years of relevant working experience in building operations, property management, or hospitality operations. Background in Management Office (MO / JMB / MC operations) will be an added advantage. Proficient in MS Office, building management software, and reporting tools. Excellent communication skills to liaise with building owners, tenants, residents, and service providers. Proficiency in Mandarin (spoken & written) is highly preferred, in addition to English and Bahasa Malaysia. Problem-solving mindset with hands-on approach in handling day-to-day operational issues. Willing to be on standby / work irregular hours when operational needs arise.

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