Application Support Engineer - Mandarin Speaker

Overview

ATCM - Application Support Engineer - Mandarin Speaker at Accenture Southeast Asia. This role acts as the first point of contact for technical support on Tencent Cloud products and requires Mandarin language proficiency. Location : Kuala Lumpur, Malaysia. We encourage referrals to increase your chances of interview consideration. Responsibilities

Act as the first point of contact for technical support on Tencent Cloud products Handle incoming tickets via phone, live chat, and ticketing systems Troubleshoot basic issues related to CVM, COS, VPC, CLB, etc. Escalate unresolved cases to second-line teams Maintain high customer satisfaction and timely response Document cases and contribute to internal knowledge base Qualifications

Bachelor's degree in IT, Computer Science, or related field Strong knowledge of networking fundamentals (TCP / IP, DNS, VPN) Experience with Linux / Windows server environments Familiarity with Tencent Cloud services preferred Good communication and customer service skills Preferred certifications : Tencent Cloud TCA / TCP Job details

Seniority level : Entry level Employment type : Full-time Job function : Information Technology Industries : Business Consulting and Services We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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