Vice President - Head of Cash Operations; Global Banking Operations - Malaysia

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description

This job is responsible for managing a unit for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving highly complex problems, ensuring compliance with policies, and developing and implementing new processes to improve operating efficiency and ensure accuracy of workflow. Job expectations include managing employee performance, development, talent planning, and overseeing the budget, expenses, reporting, and forecasting.

Key Responsibilities

Cash Operations

• Manage and control daily operations and administration of the cash operations unit covering payments, check clearing, time deposit, audit confirmation and related regulatory reporting.
• Manage, coach performance of employees and vendor staff, to achieve excellent results, including ensuring strong awareness of the Bank’s operation risk management procedures.
• Ensure timely adherence to SLA, regulations and internal procedures and policies, including timely and effective escalation.
• Ensure standardization of processes to achieve efficiency and client delight.
• Review and document non-standard processes in accordance with the Bank’s procedures and policies. Escalate / Risk accept where required.
• Implement strong internal control systems and monitor their effectiveness, not limited to review of daily control checklist / health indicators, update desk top procedures, share knowledge and adopt best practices, manage remediation of audit / self-identified findings.
• Ensure effective business continuity plan is in place.
• Represent the Bank in Markets / Regulators engagement. Lead, direct, monitor the delivery and implementation of regulatory / markets initiatives on payment systems. Collaborate with Product, Technology and all Key Stakeholders to deliver successful implementation.
• Support the Bank’s digital / transformation strategy.

Key Requirements

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