Head of Operations (Finance focus)

Overview

Job Description : Head of Operations (Finance Focus)

Job Summary : As Head of Operations, you will be responsible for overseeing Finance, HR, Customer Service, and SRE / DevOps / Analytics to ensure smooth and efficient operations in a digital e-commerce business. Strong finance leader (CFO, FD or similar) and a solid understanding in IT, HR, and Customer Services.

Key Responsibilities

• Leadership
• Directly lead the Finance / HR Team and lead the department heads for Customer Service and SRE / DevOps / Analytics
• Train, retain, and empower team members, fostering a culture of innovation, high-quality deliverables, efficiencies and customer-centric solutions in close alignment with company’s culture.
• Finance (7 FTEs)
• Own and lead all finance-related topics, ensuring alignment with business goals.
• Transition the finance operations into a scalable level
• Drive financial planning, budgeting, forecasting, and reporting.
• Ensure compliance with statutory, tax, and regulatory requirements.
• Oversee treasury operations including cash flow and banking relationships.
• Optimize cost efficiency, internal controls, and financial discipline.
• Lead and support Business and Financial Controllers in strategic decision-making.
• Human Resources (1 FTE)
• Define and lead HR strategies that drive a high-performance culture.
• Oversee talent acquisition, workforce planning, and organizational development.
• Ensure employee engagement, leadership development, and effective performance management.
• Establish streamlined HR processes that align with company goals.
• Ensure an excellent customer experience through structured service levels and operational efficiency.
• Lead and support the Customer Service Lead in optimizing workflows, KPIs, and team performance.
• Drive automation, self-service capabilities, and process improvements to enhance service quality and cost efficiency.
• Monitor customer feedback and continuously implement improvements to meet and exceed expectations.
• Oversee Site Reliability Engineering (SRE) and DevOps operations
• to ensure high system uptime, scalability, and security.
• Support and empower the SRE / DevOps Lead in driving a culture of automation, CI / CD, and cloud optimization.
• Ensure collaboration between development and operations teams to enhance system performance and resilience.
• Align IT infrastructure with business needs, ensuring cost efficiency and strategic scalability.
• Proven experience in financial leadership, including budgeting, forecasting, and compliance.
• Ambition and curiosity to grow into other business areas such as IT, HR, and Customer Service.
• Experience in digital business models / e-commerce is a plus
• Experience in financial reporting and business analysis.
• Strategic thinker with hands-on execution capabilities.
• Strong leadership skills with the ability to develop and inspire teams.
• Excellent communication and stakeholder management abilities.

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