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Customer Service Officer
MPS Solutions Pte LtdMalaysia1 hari lalu
Penerangan pekerjaanStrong communication and interpersonal skills, with the ability to build rapport with customers Excellent problem-solving and critical thinking abilities to handle customer issues effectively Demonstrated experience in a customer-facing role, preferably in the client & sales administration industry Ability to multitask and priorities tasks in a fast-paced environment Proficiency in Microsoft Office suite and customer relationship management (CRM) software A positive, friendly, and customer-centric attitude We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients Comprehensive medical and dental benefits Generous vacation and sick leave entitlements Opportunities for career development and progression A collaborative and inclusive company culture Team-building and social activities
Join the team at MPS Malaysia Sdn. Bhd.' as a full-time Customer Service Assistant working in Johor Bahru, Johor, MY. In this role, you will be responsible for providing exceptional customer service and support, ensuring our clients receive a delightful experience every time they interact with our business.
What you'll be doing
- Engage with customers through various communication channels to understand their needs and provide tailored solutions
- Respond promptly and courteously to customer inquiries, complaints, and feedback, working to resolve issues in a timely manner
- Maintain accurate records of customer interactions and follow up as needed
- Collaborate with cross-functional teams to ensure a seamless customer experience
- Identify opportunities to enhance customer satisfaction and implement process improvements
- Proactively seek out ways to exceed customer expectations
What we're looking for
What we offer
At MPS Malaysia Sdn Bhd, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, you can expect :
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