Tawaran kerja ini tidak tersedia di negara anda.
Product Engineer Support
Experian Asia PacificMalaysia17 jam yang lalu
Penerangan pekerjaanProviding 3rd level technical support to troubleshoot, analyze, define and implement solutions relating to bug / issues reported by customer Service, internal stakeholders or clients. Debug, fix and write code to address software bugs and collaborate with developer for the deployment preparation. Coordinate with developer to deliver Hot Fixes / Service Packs including functional and security fixes to comply with Global Security standards Provide a professional and efficient level of service in accordance with Service Level of Agreement. Write technical how-tos, postmortems, debugging runbooks, and FAQs to build team knowledge Investigation of issues, including trying to reproduce the issue if required. Proactively diagnose and deep dive on / deep dive on errors and / or underlying issues highlighted in daily transaction reporting based on log analysis, database querying (e.g., SQL) Contribute to Root Cause Analysis for issues and problems ensuring they are managed to resolution and improvements are implemented Regular weekday working hours are from 11 : 00 AM to 8 : 00 PM (suggestion : 9-6pm normal working hours, 6pm till 8pm on call standby) Be available for weekend on-call standby support from 8 : 00 AM to 4 : 00 PM, excluding Public Holidays, to respond to urgent incidents(P1) Managing backlog of tickets, ensuring that they are resolved and closed within the agreed SLAs Set up and / or participate in swarms to ensure tickets can be quickly resolved with the right experts within global, regions or other resolver groups Working with the development engineering teams on software and product issues Handling a range of technical cases at any one time at all different complexities Bachelor's Degree or Advanced Diploma in Computer Science, Information Technology, or related field Minimum 2 years' experience in application support or software implementation roles Excellent troubleshooting and analytical skills Resourceful, patient, and customer-focused attitude with strong communication abilities Ability to maintain support documentation and contribute to knowledge sharing Familiarity with PHP, Java, Angular, VB.NET and MySQL to investigate issues and assist with resolution Hands-on experience with tools like JIRA, Bitbucket, Jenkins, and code quality / security tools Basic understanding of web application security principles Enjoys collaborating with others and contributing to a positive team culture Ability to enquire, learn and challenge in order to make improvement and ensure best practice is followed Capability to be a fast learner and ability to work in a dynamic, fast moving and challenging environment
Company Description
About Experian
Experian is the world's leading global information services company. During life's big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.
We have 17,800 people operating across 44 countries, and every day we're investing in new technologies, talented people and innovation to help all our clients maximize every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.
Learn more at or visit our global content hub at our global news blog for the latest news and insights from the Group.
Job Description
We are seeking a passionate and highly motivated
Product Engineer (Support)
to join our dynamic team. In this role, you will be responsible for managing the initial response to technical issues, resolving application-related incidents. You will serve as the primary point of contact between internal users, operations, and the development team, ensuring smooth communication and exceptional support that drives user satisfaction. Additionally, you'll handle client inquiries, providing timely and effective resolutions.
We're looking for someone who thrives in a fast-paced environment, values continuous improvement, and is driven to streamline processes and deliver impactful results.
What You'll Need To Bring To The Team
- Proven ability to troubleshoot and resolve complex application issues across a variety of systems
- Working collaboratively across with developers, operations, and internal teams to provide ongoing support for best practices.
- Proactively identifies and recommends areas for system optimization and performance enhancement
What You'll Be Doing
Other General Responsibilities Include
Qualifications
Additional Information
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Buat amaran kerja untuk carian ini
Product Engineer • Malaysia
Pekerjaan yang berkaitan
- Dinaikkan pangkat
Product Development Engineer
ZFMalaysia, Malaysia Data engineering roles in motorsport combine advanced analytics with race strategy, transforming raw telemetry data into decisive performance advantages.
These positions are crucial in modern racing...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
- Dinaikkan pangkat
Client Onboarding Analyst 1 (Mandarin proficiency)
Citigroup Inc.PahangMalaysia, Pahang, Malaysia At Citi, we connect millions of people across hundreds of cities and countries every day.We provide a broad range of financial services and products to our clients – whether they be consumers, corp...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
- Dinaikkan pangkat
Product Development Engineer
National Oilwell VarcoMalaysia, Malaysia Assist in the design and development of new products, working closely with senior engineers to meet technical specifications and customer requirements.
Provide technical assistance to the Sales team...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
- Baharu!
Product Engineer 12 Months
Experian Asia PacificMalaysia Experian is a global data and technology company, powering opportunities for people and businesses around the world.We help to redefine lending practices, uncover and prevent fraud, simplify health...Tunjukkan lagiKemas kini terakhir: 17 jam yang lalu
- Dinaikkan pangkat
Product Specialist (Central +; Ketosteril)
Agensi Pekerjaan Reeracoen Malaysia Sdn. Bhd.PahangMalaysia, Pahang, Malaysia Responsible for achievement of the assigned territory’s Sales Budget.Maintain, cultivate and expand existing customers in line with Company’s growth strategies.
Organize and conduct CME (Continuing ...Tunjukkan lagiKemas kini terakhir: 3 hari yang lalu
- Dinaikkan pangkat
- Baharu!
Product Support Engineer
HCLTechMalaysia Product Support Engineer (Level-2 Support).This regional role is mainly responsible for delivering Level-2 remote software support to Asia Pacific & Japan (primary) and other Worldwide customers (s...Tunjukkan lagiKemas kini terakhir: 17 jam yang lalu
- Dinaikkan pangkat
- Baharu!
Product Development Engineer
ZF AFTERMARKET MALAYSIA SDN. BHD.Malaysia Job description (main tasks &responsibilities).Responsible for technical product compliance with internal (ZF specification, ZF process.
OE / customer specifications…) for conventional shock absorber....Tunjukkan lagiKemas kini terakhir: 17 jam yang lalu
- Dinaikkan pangkat
- Baharu!
Product & Application Engineer
Sumitec Sdn BhdMalaysia Are you looking for a CAREER, "not a job" that matches your goal? If your answer is YES, then we want you.SUMITEC is expanding now, and we are looking for YOU to join us as Product & Application En...Tunjukkan lagiKemas kini terakhir: 17 jam yang lalu
- Dinaikkan pangkat
Sales Engineer
ALL GASES SDN BHDPahangMalaysia, Pahang, Malaysia All Gases Sdn Bhd is seeking a.You will be responsible for driving sales growth by delivering tailored technical solutions, building client relationships, and presenting value-driven proposals.Prep...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
- Dinaikkan pangkat
- Baharu!
Product Engineer
MY NAFCO PRECISION SDN. BHD.Malaysia Design and develop aerospace fasteners (bolts, nuts, rivets, etc.Perform material selection for aerospace applications, considering strength, durability, and weight constraints.Develop technical dr...Tunjukkan lagiKemas kini terakhir: 17 jam yang lalu
- Dinaikkan pangkat
Sales Representative
APEX PharmaPahangMalaysia, Pahang, Malaysia Abio Marketing Sdn Bhd is seeking a talented and driven Sales Representative to join our team in Subang Jaya, Selangor.This is a full-time position, offering the opportunity to contribute to the gr...Tunjukkan lagiKemas kini terakhir: 3 hari yang lalu
- Dinaikkan pangkat
- Baharu!
Product Certification Engineer
Linergy Power SDN. BHDMalaysia This role combines standard interpretation, industry standard participation, product certification management, and cross-team design support—playing a key role in safeguarding market access and pro...Tunjukkan lagiKemas kini terakhir: 17 jam yang lalu
- Dinaikkan pangkat
Process & Production Engineer
OUS GroupPahangMalaysia, Pahang, Malaysia Are you ready to shape the future of mining operations with innovative process design and multidisciplinary collaboration?.
OUS Group of Companies is seeking a dynamic.This role is pivotal in enhanc...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
- Dinaikkan pangkat
- Baharu!
Junior Technical Support Engineer
BitdefenderMalaysia The Enterprise Support and Services Department is looking for a youthful and enthusiastic member.As an Enterprise Support Engineer, you will be responsible with ensuring a high quality technical as...Tunjukkan lagiKemas kini terakhir: 17 jam yang lalu
- Dinaikkan pangkat
Remote Software Test Engineer - CoinGecko
Blockchain WorksMalaysia, Malaysia This role is hiring for Senior and Mid Levels.CoinGecko is a global leader in tracking cryptocurrency data.Operating since 2014, CoinGecko has built the world's largest cryptocurrency data platform...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
- Dinaikkan pangkat
- Baharu!
Lead Product Performance Engineer
DysonMalaysia Dyson is a global technology enterprise.We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better.
We push the boundaries of what othe...Tunjukkan lagiKemas kini terakhir: 17 jam yang lalu
- Dinaikkan pangkat
Engineering Lead – Core Deposits
TENTEN PARTNERS PTE. LTDMalaysia, Malaysia A leading global bank in Malaysia is seeking a highly experienced.Core Deposits platform, supporting both Retail Banking and Wealth Management domains.
This is a pivotal leadership role within a hig...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
- Dinaikkan pangkat
- Baharu!
Technical Support Engineer
Nova Buildings GroupMalaysia Your Primary Responsibilities, But Not Limited To.Manage tendering aspects of a large scale, complex, or significant engineering project, to ensure correct estimation for schedule and budget.Receiv...Tunjukkan lagiKemas kini terakhir: 17 jam yang lalu