Field Collection Officer

Overview

As a Field Collection Officer, the job incumbent plans and execute collection strategies and contribute to the recovery goals, through maximizing productivity and effectiveness of operations via technology and various channels.

Key Responsibilities

• Plan and conduct field visits.
• Conduct interviews and assist customers for restructuring requests and applications.
• Conduct calls to improve recovery rates, use settlements, instalment plans and composite payments as planned.
• Assist customers on their queries and ensure propose escalations of customer queries and / or complaints.
• Provide timely update and accurate report in the designated applications via the assigned method.
• Identify and escalate any issues or disputes that cannot be resolved in the field on a timely manner.
• Build and maintain positive relationships with customers to facilitate successful collections.
• Achieve collection targets and contribute to the overall success of the collections team.
• Adhere and comply to policies and standards including but not limited to Local Regulator Guideline, Global Credit Standard, Credit Policy Manual, Collections Procedures and Forbearance standards.

Skills and Experience

What’s in it for you

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion.

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

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