Head of Technology & Systems

Overview

We are seeking a

Head of Technology & Systems

to architect and lead the next stage of our digital backbone. This is a

senior management role

reporting directly to the CEO, with a mandate to transform technology from a support function into a strategic growth driver. The role is not only about managing systems, but about enabling

business expansion, omni-channel integration, AI adoption, and future SaaS opportunities . Responsibilities

Technology Strategy & Roadmap

— Design and own the 3-year technology roadmap aligned with business priorities (retail & e-commerce); drive projects that enable omni-channel integration, scalability across new markets, AI adoption, and potential SaaS productization; translate CEO’s vision into structured execution plans. Systems & Integration Leadership

— Oversee all critical platforms : in-house POSM / CRM / WMS / Commission / Appointment systems, as well as external SaaS (Shopify, respond.io, HR / payroll, accounting, marketing tools, collaboration tools); ensure integration, security, and reliability across all systems; establish RACI and ownership for each system and process. Project & Team Orchestration

— Lead and mentor the internal IT team (Project Managers, Data Manager, Architecture Manager, QA Testers) and manage external developers / agencies; implement project governance : milestones, reporting, accountability, and performance; build future capabilities (Systems Integration Lead, in-house Dev squad, Data / BI). Data & Intelligence

— Work with the Data Manager to develop real-time dashboards, AI forecasting, and BI tools that improve decision-making across the business; champion a data-driven culture within the organization. Business Partnership

— Act as the bridge between business and technology, ensuring tech projects are aligned with operational, financial, and customer experience goals; partner with Operations, Finance, Marketing, HR, and Retail teams to design scalable solutions. Key Outcomes (12–18 months)

— Fully integrated core systems (POS, CRM, WMS, HR / payroll, Finance); clear ownership and governance framework for all IT systems; 3-year tech roadmap delivered and in execution; business dashboards live with AI-driven insights embedded; foundation laid for SaaS productization of in-house system. Candidate Profile

Experience : 8–12+ years in IT / technology leadership (Head of IT, Systems Architect, IT Director, or equivalent). Proven track record in system integration, ERP / CRM / WMS, and leading cross-functional tech projects. Exposure to omni-channel retail / e-commerce environments is a strong plus. Familiar with AI, automation, and SaaS product design. Skills & Competencies : Strategic thinker with ability to translate business goals into technology roadmaps. Strong understanding of enterprise architecture, system design, and integration. Hands-on project governance skills (PMP / Agile / Scrum background is a plus). Data literacy : able to champion BI / AI use cases. People leadership : proven ability to lead hybrid teams (in-house + vendors). Character : Fast, structured, human. Flexible, collaborative, with ability to challenge constructively. Growth-minded, hands-on when needed, but strategic by default. Why Join Us

Be part of a high-growth group spanning retail, beauty, wellness, and e-commerce. Lead mission-critical transformation projects with direct CEO exposure. Opportunity to grow into future CTO role with regional / global scope.

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