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Call Centre
First City Parking Sdn BhdPetaling Jaya, Selangor, Malaysia1 hari lalu
Penerangan pekerjaanDiploma / Degree or working experience in call center, customer service, tele sales, etc. Fresh graduate are welcome to apply. Basic computer skills. (Microsoft office) Proficient in English and Bahasa Malaysia. (verbal & writing). Ability to speak other language is an added advantage. Excellent interpersonal skills, multi-tasking & problem solving skills. Work in team & able to work independently with minimum supervision. Willing to work in shift rotations (am / pm / midnight shift) to ensure we have 24 / 7 service levels. Willing to work on public holidays and weekends. Perform any other duties as instructed by the company, Board of Directors, Group CEO or your immediate Superior.
JOB RESPONSIBILITY
- Respond promptly and professionally to customer inquiries and resolve issues.
- Handle customer complaints and feedback, and escalate complex issues when needed.
- Keep accurate records and documentation of customer interactions.
- Manage large amounts of inbound and outbound calls in a timely manner.
- Monitoring parking facilities through CCTV, reporting issues, and preparing relevant reports.
- Ensure the carpark system is functioning properly and assist with troubleshooting in the event of a breakdown.
JOB REQUIREMENT
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Centre • Petaling Jaya, Selangor, Malaysia
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