Provider Relations Specialist
Cigna HealthcareKuala Lumpur, Kuala Lumpur, Malaysia2 hari lalu
Penerangan pekerjaanThe opportunity to collaborate with a diverse, global team, gaining insights and perspectives from colleagues across various regions. Take responsibility for driving individual performance while actively contributing to the teams overall success. Minimum of 3 years of experience in Operations, Data Analysis, Marketing / Communications, or Relationship Management, with a strong operational and customer / provider-facing background. Experience in insurance and healthcare industry. Proficiency in English; additional languages are an asset. Strong analytical and problem‑solving skills. International mindset with the ability to work remotely with global colleagues, partners, and providers. Dedication to delivering excellent service to members, clients, and providers. Strong can‑do attitude and high proficiency in relationship management, with an understanding of multicultural behaviours. Action‑oriented problem‑solving approach. Excellent organizational, planning, and prioritization skills to meet deadlines. Proven experience in complaint management and improving customer service standards. Ability to assess situations, conduct research, gather relevant data, and provide constructive feedback. Accountability for achieving personal results and contributing to team goals. Excellent communication skills, both verbal and written, including presentation skills. Positive role model with the ability to work independently and collaboratively with colleagues at all levels. Experience in data interpretation and report drafting. Strong practical knowledge of MS Office applications, particularly Excel. Availability to travel up to 30‑50 % within the country & internationally. Self‑management – management of time / priorities and the ability to adjust strategies as needed to enhance personal productivity and contribute to overall performance of the team. Balancing stakeholders – engaging with multiple stakeholders and responding to potential conflicts with a balanced solution that is mutually beneficial. Communication – developing and delivering multi‑mode communication that conveys a clear understanding of the unique needs of different audiences. Conflict management – handling conflicts effectively with minimal disruption to other stakeholders. Responsible decision‑making / persuasion – using compelling arguments to gain the support and commitment of others and making split‑second decisions on operational commitments.
Join to apply for the Provider Relations Specialist role at Cigna Healthcare .
Environment
- Detail oriented with proven time management and organizational skills (including the ability to engage in multiple tasks and meet deadlines / standards).
- International mindset to be able to work remotely / hybrid situation with colleagues.
- A growth mindset with positive attitude towards change and the ability to play an active role in implementing change initiatives.
- Able to seek out best practices to effectively deal with diverse, complex and highly sensitive issues.
Developmental Value of Position
Experience / Knowledge, Education and Other Requirements
Personal Competencies Required
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Seniority level
Associate
Employment type
Full‑time
Job function
Analyst, Health Care Provider, and Public Relations
Industries
Insurance
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