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RETAIL SALES ADVISOR

RETAIL SALES ADVISOR

INNOVAI SDN. BHD.Malaysia
1 hari lalu
Penerangan pekerjaan

Retail Sales Advisor – Smart Home & AI Products

Job Description

The Retail Sales Advisor plays a key role in driving the sales of smart home appliances, AI-powered devices, and connected electronics. This position requires strong product knowledge, excellent customer engagement skills, and the ability to deliver tailored solutions to customers' needs. The Advisor ensures a seamless shopping experience while contributing to store growth and brand reputation.

Key Responsibilities

1. Sales & Customer Engagement

  • Greet and engage customers in a professional and approachable manner.
  • Identify customer needs through active listening and probing questions.
  • Recommend suitable smart home & AI solutions (e.g., smart speakers, home automation systems, AI-powered appliances, security cameras, and other devices).
  • Demonstrate and explain product features with hands-on trials and live demos.
  • Upsell and cross-sell products to maximize sales value (e.g., bundle offers, extended warranty, smart home ecosystem).
  • Meet and exceed daily, weekly, and monthly sales targets.

2. Product Knowledge & Training

  • Develop and maintain strong knowledge of product specifications, technology trends, and competitor offerings.
  • Attend regular product training and knowledge-sharing sessions provided by suppliers and management.
  • Keep updated with AI advancements, and smart home integration.
  • Translate technical product features into customer-friendly benefits.

    • 3. Customer Service & After-Sales Support

  • Provide end-to-end service, from consultation to post-purchase support.
  • Assist customers with basic product setup, connectivity, and app integration.
  • Troubleshoot minor product issues before referring to technical service teams.
  • Handle complaints, returns, and exchanges in line with company policies.
  • Build long-term customer relationships to encourage repeat business.

    • 4. Store Presentation & Operations

  • Ensure products are correctly priced, tagged, and displayed according to brand standards.
  • Keep demo units fully functional, updated, and ready for customer demonstrations.
  • Assist in stock receiving, inventory counts, and reporting discrepancies.
  • Support promotional activities such as in-store roadshows, events, and festive campaigns.
  • Maintain store cleanliness, merchandising standards, and safe working conditions.

    • 5. Reporting & Compliance

  • Record customer interactions, feedback, and competitor activity for reporting.
  • Submit daily / weekly sales reports to management.
  • Ensure compliance with retail SOPs, cash handling, and company policies.
  • Safeguard company assets including demo units, accessories, and retail equipment.

    • Requirements

    Education :

  • Minimum SPM. Diploma / Degree in Business, Marketing, IT, Electronics, or related field is an advantage.

    • Experience :

  • 1–3 years of retail, electronics, or sales experience preferred.
  • Fresh graduates with strong interest in technology are welcome to apply.

    • Skills :

  • Passionate about technology, smart home solutions, and AI products.
  • Strong communication and presentation skills.
  • Customer-oriented with persuasive selling ability.
  • Ability to explain technical concepts in simple terms.
  • Team player with a positive and proactive attitude.
  • Basic computer and mobile app literacy.

    • Languages :

  • Proficiency in English and Bahasa Malaysia.
  • Mandarin / Tamil proficiency is an added advantage (to cater to diverse customer base).

    • Other Requirements :

  • Must be willing to work on retail shifts, weekends, and public holidays.
  • Able to stand for extended periods in a retail environment.
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