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E-COMMERCE ADMIN

E-COMMERCE ADMIN

Bellarista.hqSelangorMalaysia, Selangor, Malaysia
1 hari lalu
Penerangan pekerjaan

Bellarista is a Malaysian fashion brand dedicated to redefining beauty, elegance, and confidence through its range of premium products and services. Established with a passion for quality, style and innovation, Bellarista has quickly grown into a trusted name among customers seeking sophisticated and reliable fashion solutions. Currently, we are looking for an E-Commerce Admin who is detail-oriented, organized and proactive to manage our daily operations across TikTok, Shopee, Instagram, and Website.

Responsibilities

Order & Customer Service

  • Process and manage orders from TikTok Shop, Shopee, and website.
  • Print airway bills, update tracking, and coordinate with the packing team.
  • Respond to customer inquiries via chat, comments, and DMs.
  • Handle customer complaints, return / refund requests according to SOP.

Inventory & Product Listings

  • Monitor stock availability and notify team for restock.
  • Ensure product catalog is accurate and updated on all platforms.
  • Inspect and record any damaged products (torn, loose stitching, defects).
  • Coordinate with the production / repair team to fix or rework item (e.g., sewing, minor repairs).
  • Update system or stock list to mark products as damaged, repaired, or non-sellable.
  • Report product issues to owner / management for quality control.
  • Ensure only good quality products are packed and delivered to customers.

    • TikTok

  • Assist in planning and uploading TikTok content (feed & live).
  • Support TikTok Live sessions (reply comments, prepare products).
  • Monitor TikTok Shop performance (orders, ratings, reviews).
  • Register products for TikTok campaigns (e.g., Payday Sale, 11.11, Raya).
  • Set up product discounts, vouchers, and promotions.
  • Monitor campaign performance and share reports with the team.

    • Shopee

  • Manage product listings and updates on Shopee Seller Centre.
  • Update vouchers, promotions, and campaign participation (e.g. 11.11, Payday).
  • Post content on Shopee Feed and support Shopee Live sessions.
  • Track shop performance and assist in monthly reports.
  • Register for Shopee campaigns and upload required product details.
  • Set product discounts, vouchers, and ensure campaigns run smoothly.

    • Website & Instagram

  • Update website banners, landing pages, and product uploads (product listing, price and description).
  • Assist in monitoring traffic, abandoned cart & sales reports.
  • Support Instagram content posting (feed, reels, stories).
  • Reply comments / DMs and help manage engagement.

    • Reporting & Admin

  • Prepare daily / weekly sales, inventory, customer and performance reports.
  • Keep records of customer feedback, refunds, and product quality issues.
  • Support other admin tasks when needed.

    • Requirements – E-Commerce Admin

  • Minimum SPM qualification. Diploma or Bachelor’s Degree in Business, E-Commerce, Communication, or related fields is an advantage.
  • 0–2 years of experience in e-commerce, administration, customer service, or online business (experience in fashion industry is a plus).
  • Passion for fashion, online shopping, and digital trends.
  • Familiar with platforms such as : Shopee Seller Centre, TikTok Shop, Instagram & Facebook
  • Microsoft Office / Google Sheets (Excel for reports & inventory)
  • Basic knowledge of online store management (order processing, listing updates, Shopee / TikTok campaigns).
  • Strong communication skills for handling customer chats, DMs, and comments.
  • Organized, detail-oriented, proactive, and able to multitask in a fast-paced environment.
  • Bonus points if you have experience with : Supporting TikTok Live / Shopee Live sessions, Basic content editing (CapCut, Canva), A good interest in fashion is an added advantage.

    • Benefits

  • Leadership Training Program & On site Coaching
  • KWSP / PERKESO provided
  • Professional Development
  • Annual Employee Appreciation Dinner & Raya Dinner
  • Company Trip
  • Yearly Bonus
  • Performance-Based Bonus
  • Team Activities
  • Training provided
  • Supportive team environment and dynamic work culture.

    • #J-18808-Ljbffr

    Buat amaran kerja untuk carian ini

    Admin • SelangorMalaysia, Selangor, Malaysia

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