Senior Associate – HRO (Event Management)

Overview

Senior Associate – HRO (Event Management) position located in APAC (Petaling Jaya, Malaysia).

Responsibilities

• Supporting the delivery of global learning events such as training sessions, workshops, and presentations.
• Ensure smooth execution by coordinating logistics and hospitality, facilitating communications, and operating relevant systems.
• Contribute to the production of virtual events by assisting facilitators with technical setup and live session support. For in-person events, provide on-site assistance, oversee logistics, and help ensure a high-quality participant experience.
• Supporting supplier coordination, maintain accurate data for reporting, and contribute to continuous improvement initiatives – enhancing the overall effectiveness of global learning and development services.
• Event Coordination : set up and coordinate global learning events (classroom and online) using DHL Group LMS; distribute invitations, pre-work materials, and event details; coordinate logistics including meeting rooms, accommodation, hospitality, and other event-related needs; provide responsive support and address participant inquiries in a timely manner using HR Case Management.
• Virtual Event Production : serve as technical producer during virtual learning sessions, monitor attendance, follow up with non-participants, and troubleshoot technical issues to ensure smooth online experiences.
• On-Site Event Support : provide on-site coordination during in-person events, manage logistics and materials, monitor venue and hotel service quality, and proactively resolve issues to maintain event integrity.
• Supplier & Financial Handling : liaise with external vendors, oversee contract compliance, track and process invoices, maintain records of preferred suppliers, and support in resolving supplier and customer-related queries.
• Promotion & Advisory : promote learning opportunities, act as primary contact for training-related inquiries, and provide guidance to internal stakeholders.
• Reporting & Data Processing : maintain records of training activities and evaluations using DHL Group LMS; ensure timely data entry and time tracking in EMMA and HR Case Management; contribute to management reporting on costs, participation, and quality metrics; monitor forecasted vs. actual session planning and escalate discrepancies.
• Continuous Improvement : participate in First Choice Initiatives to enhance Business Partner satisfaction; provide feedback to improve processes and service delivery.
• Material Coordination : manage materials for classroom sessions, maintain storage systems, coordinate ordering and preparation, collaborate with vendors on production and warehousing of training materials, and ensure timely delivery.

Your Profile

Education & Experience

We Offer

DHL Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

If this is something you would like to do, don’t hesitate and start your application.

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