Assistant Manager, Front Office

Overview

Set in Malaysia's rapidly developing capital, our hotel is located in the heart of KL Eco City Bangsar and directly connected to LRT Station and KTM Commuter Station. Amari Kuala Lumpur is ideally located between Kuala Lumpur and Petaling Jaya with 252 guest rooms ranging from well‑appointed Superior rooms, Club Deluxe rooms and Club One Bedroom Suites.

Responsibilities

• Ensures implementation of SOP and all policies & procedures related to the department.
• Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery.
• Ensures all opening and closing duties are implemented in accordance with established standards.
• Reviews weekly forecasts and schedules Team Members accordingly.
• Assists hands‑on in the operation during peak periods as required.
• Functions as Duty Manager.
• Greets and escorts guests to the room in accordance with the hotel’s standards and as assigned.
• Inspects back‑of‑the‑house (evening shift) the lobby and other guest areas and informs department concerned of findings.

Qualifications

Send your CV to : Eligibility

Positions are open to all local and permanent residence of Malaysia only.

Only shortlisted candidates will be contacted.

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