Sales Specialist, After Sales

Job Responsibilities

• Responsible for maintaining and enhancing relationship with the CI / RI / EP / LEP / Marine / O&G customers allocated.
• Visit customers face to face and build relationships with decision makers, listening to and understanding their needs and business goals.
• Advice customers on immediate equipment repair needs, service letters, Product Improvement Programs (PIPs), Product Safety Programs (PSPs), Scheduled Oil Sampling (S.O.S.), and Product Link (PL). Help customers with warranty issues and develop proactive before failure repair strategies.
• Consult with customer about equipment, life cycles, maintenance, and replacement budgets and other solutions that will lower their owning and operating costs and support customer success and schedule maintenance, ensuring service technicians and field service know which equipment needs to be seen specifically.
• Conduct equipment inspections, Custom Track Services (CTS), Technical Analysis 1 (TA1), and record the status of aspects of the machines using Cat Inspect.
• Promote Cat Product Support Parts & Service offering to the customers such as but not limited to CVA, EMS, PCC onboarding.
• Analyze leads generated by Prioritized Service Events (PSEs) and use them to build call plans and sales goals.
• Coordinate with parts, service, and equipment management division to support customer needs.
• Plan and execute pre-call planning on a weekly basis to ensure effective sales coverage.
• Use CRM system to log all customer visits, inspections, competitive visits, and opportunities, and to manage customer information like contacts and feedback.
• Generate quotes for parts, service, and equipment management solutions.
• Set sales goals with manager for specific targeting customers, reviewing data and reports on the quantity of equipment the customer owns, the lost sales opportunity in sales history, and engage in pre-call planning and preparation to visit customers targeting to solve customer's needs.
• Meet performance goals such as target growth accounts, PAR call rates, conquest accounts, POPS targets and sales targets, as well as customer satisfaction.

Job Requirements