Customer Service Representative - Malaysia
BinanceMalaysia, Malaysia30+ hari lalu
Penerangan pekerjaanCollege degree or above . Bilingual proficiency in English and Mandarin is mandatory. At least 1 year of customer service experience —preferably in finance or e-commerce . High level of integrity , proactivity , and attention to detail . Team-oriented with strong problem-solving and communication skills . Comfortable working under pressure and rotating shifts (including nights). Interest in or openness to learning about the crypto industry .
Customer Service Representative - Malaysia
Crypto Jobs
Job Description
Job Title : Customer Service Representative
Company Overview
Binance is the global leader in blockchain and cryptocurrency infrastructure, providing a suite of services including the world's largest crypto exchange by trading volume. Serving 250M+ users in 100+ countries , Binance offers products across trading, finance, education, research, Web3, and payments , empowering financial freedom and inclusion worldwide.
Role Overview
The Customer Service Representative role is central to Binance’s user support system. You’ll be part of a 24 / 7 global team managing customer interactions via ticketing and live chat, helping resolve issues related to account access, verification, and platform usage in both English and Mandarin .
Key Responsibilities
- Manage and respond to customer inquiries via email , chat , and ticketing systems.
- Address customer complaints, feedback, and identification (KYC) processes .
- Liaise with internal business units to document and escalate user issues.
- Provide accurate, timely, and clear responses in accordance with internal SLAs.
- Handle special or ad-hoc tasks and continuously improve user support quality.
Requirements
Why Work at Binance?
Shape the future with the world’s leading blockchain ecosystem
Work with a user-centric, globally distributed team
Participate in fast-moving, high-impact projects
Career growth and continuous learning encouraged
Competitive salary & benefits
Flexible remote work , depending on the business function
Equal Opportunity Commitment
Binance is an equal opportunity employer and values diversity. All applicants are considered without regard to race, gender, age, disability, or background.
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