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Customer Service Representative (6-Month Contract) - Fresh Grads are welcome
LumiledsBayan Lepas, Penang, Malaysia1 hari lalu
Penerangan pekerjaanBusiness acumen and detail-oriented personality. Able to bridge between customer and internal engineering, logistics, pricing and planning team. Must possess strong problem solving, communication and interpersonal skills. Ability to work under pressure in a very dynamic environment. Ability to work in a team. Field of Study : Any related field. Years of Experience (Minimum) : 0 years. Fluent in English both oral and written; Chinese speaking will be a plus as will deal with China's stakeholder. Customer service process knowledge, passionate in delighting customer by rendering excellent support. Knowledge of Order Management systems (SAP preferred). Fresh Graduates with positive attitude will be considered.
Customer Service Representative (6-Month Contract) - Fresh Grads are welcome
Lumileds International is a global leader in LED technology, innovation, and solutions for the automotive, display, illumination, mobile, and other markets where light sources are essential. Our approximately 3,300 employees operate in over 15 countries to partner with our customers to deliver solutions for lighting, safety, and well-being.
The Lumileds environment is fast-paced, cutting-edge, intelligent and fun! We are looking for exceptional talent to join our team! To learn more, visit lumileds.com.
What You Will Do
- Supports all customer order management related requirements (order entry till billing).
- Be responsive and process orders in a timely manner.
- Manage orders proactively.
- Order and delivery tracking for assigned customers (change management : rescheduling and cancellation).
- Main interface between customer, Sales and Factory / Supply Planner in terms of the order management & demand fulfillment process.
- Ensures on-time delivery to customers based on orders and forecasts to achieve customer satisfaction.
- Reaches optimum delivery service and highest possible customer satisfaction as a basis for improvement of overall business.
- Complies with internal and external revenue, quality, customers, trade audit.
What You Will Bring (Required Qualifications)
Preferred Qualifications
Lumileds is an Equal Employment Opportunity Employer
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Customer Service Representative • Bayan Lepas, Penang, Malaysia
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