Customer Service Executive

Overview

We are a subsidiary of Suiwah Corporation Berhad; The Group's business segments are focused in manufacturing, property development, international trading, retail and F&B. It's retail arm, Sunshine Wholesale Mart Sdn Bhd, is now making aggressive developments in expanding its offline and online business operations; focusing on using Internet of Things to meet our goals and objectives. Apply now if you are aggressive and enthusiastic in building your career advancement with us.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Qualifications

Application notes

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What can I earn

What can I earn as a Customer Service Executive

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