Customer Service Representative

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Direct message the job poster from Magnum 4D Berhad.

We are seeking a dedicated and enthusiastic Customer Service Representative to join our call center team. As a Customer Service Representative, you will be the first point of contact for our customers, handling inquiries, resolving issues, and providing information with professionalism and efficiency. Your role is crucial in ensuring our customers receive the best possible service experience.

Key Responsibilities

• Handle inbound calls and emails, providing prompt and courteous responses to customer inquiries.
• Provide accurate information about products and services.
• Resolve customer issues and complaints with patience and professionalism.
• Document all customer interactions and maintain accurate records.
• Collaborate with team members and other departments to resolve complex issues.
• Follow up with customers to ensure their concerns are resolved satisfactorily.
• Stay updated on company products, services, and policies to provide informed assistance.
• Fresh graduates are encouraged to apply.

Job Requirements

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service

Industries

Entertainment Providers

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