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Customer Service Specialist
OX Human Resources ConsultanciesKuala Lumpur, Kuala Lumpur, Malaysia22 hari lalu
Penerangan pekerjaan1–3 years of relevant experience in customer service, client support, or account servicing , preferably in the Fintech / Forex / Blockchain industry. Excellent communication skills (verbal and written), with professional phone and email etiquette. Strong problem-solving skills with the ability to think critically and adapt quickly. Ability to multitask, prioritize, and manage time efficiently in a fast-paced environment. Tech-savvy and comfortable learning new systems, tools, and processes. Knowledge of financial services, digital payments, or blockchain solutions is a strong plus. Proficiency in Mandarin and English is a must. Be part of a cutting-edge fintech / payment gateway company driving innovation in digital finance. Collaborative and diverse work environment with growth opportunities. Competitive compensation and benefits package.
Overview
We are looking for a dynamic and customer-focused individual who enjoys building relationships, solving challenges, and creating exceptional customer experiences. The ideal candidate is passionate about technology—especially in the fintech industry—and thrives in a fast-paced environment. You will play a key role in converting customers into loyal advocates of our brand by delivering top-notch service and proactive solutions.
Responsibilities
- Serve as the first point of contact for customers via phone, email, and live chat.
- Provide accurate and knowledgeable responses to inquiries about products, services, pricing, and technical processes.
- Troubleshoot and resolve customer issues effectively, escalating when necessary.
- Maintain accurate records through data entry and updates across support platforms.
- Proactively identify opportunities to improve customer experience and provide feedback to the product team.
Qualifications
Why Join Us
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