Customer Service Junior Coordinator HK

Customer Service Junior Coordinator HK page is loaded## Customer Service Junior Coordinator HKlocations : Kuala Lumpurposted on : Posted Todayjob requisition id : JOBREQ\_11539Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.Job title :

• Central Customer Service Junior Coordinator HK
• Purpose
• To process Customer’s Request for Quotation (RFQs) and Purchase Order (POs) in the Global Customer Service (GCS) mailbox
• To ensure all enquiries within the mailbox are attended too within the agreed SLA
• To provide administrative support to the GCS and LCS (local customer service) team.
• May receive assignments from senior support personnel as required.
• Main responsibilities and tasks
• Accept task from the group mailbox queue and process customer request for quotes (RFQ) and customer purchase orders (PO)
• Ascertain the urgency of transaction based on ETA (Estimated Time Arrival) / Port / Type of customer. For urgent transaction, needs to be completed ASAP or highlighted to LCS if unable to be completed within the agreed timeline.
• Keep LCS informed of any irregularities related to RFQs or POs of their customers in the note / email
• Alert LCS that if the order value exceeds the existing authorised credit limit and policies
• Actively use system for understanding on customer specific information and requirements
• For each quote / order processed, ensure specific customer requirements are addressed
• Follow up with Supply Chain / LCS for any outstanding tasks that are unable to be completed in the same day. Ensure all tasks are accounted for
• Highlight improvements and process learnings to the team leads / manager
• Participate and contribute in team discussion and training
• Performing miscellaneous job-related duties as assigned
• Accept assigned rostered work on Saturdays and Public holiday in the mailbox management for LCS
• Accept assigned rostered overtime work, if required
• Comply the standard process and protocol
• Accountabilities
• This position will be measured against :
• RFQ / PO response time
• Agreed AOP and KPI’s
• Work process efficiency
• Minimum numbers of transactions completed per day
• Qualifications
• Mandatory requirements
• Candidate must possess at least a Diploma in any fields
• At least 2 – 3 year(s) relevant work experience with order fulfilment / supply chain / logistic.
• Fluent in English - both writing, speaking and listening
• Required skill(s) : Computer Literate (Good in MS Office)
• Able to prioritize, customer oriented with excellent communication and interpersonal skills.
• Good planning and organising skills
• Good analytical skills, attention to detail and meticulous.
• Ability to work independently with minimal supervision, positive attitude and a good team player.
• Able to meet deadlines through good time management and allocation of priorities
• Desire to succeed in a challenging environment and able to work under pressure.
• Pleasant character, resourceful & able to work with sincerity on own initiative.
• Please note that all positions at Wilhelmsen are subject to reference and ID checks. For certain roles, additional background screening may be required.
• #WSSlocations : Kuala Lumpurposted on : Posted 30+ Days Ago

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