Facility Coordinator

Overview The Facility Coordinator ensures smooth delivery of customer and facility support services. This includes managing customer onboarding, tenancy communications, data accuracy, and sustainability compliance while maintaining excellent customer relations.

Responsibilities

Manage customer onboarding, renewals, extensions, and offboarding.

Handle customer feedback and complaints, ensuring timely resolution.

Maintain and update facility data management systems.

Ensure proper data archiving in line with company standards.

Verify billing accuracy and liaise with finance for corrections if needed.

Support sustainability compliance and initiatives.

Conduct annual customer and staff satisfaction surveys and report results.

Prepare and distribute tenancy-related communications.

Conduct client maintenance activities and site inspections.

Prepare periodic reports on facility performance and customer engagement.

Perform any other duties reasonably assigned by the company from time to time.

Skills

Strong customer service and communication skills.

Ability in complaint handling and conflict resolution.

Competent in data management and reporting tools (MS Office, databases).

Knowledge of billing and invoicing accuracy.

Familiar with sustainability and compliance requirements.

Excellent organizational and multitasking abilities.

Skilled in conducting surveys and analyzing feedback.

Educational Qualifications

Diploma or Bachelor’s Degree in Business Administration, Facilities Management, Property Management, or related field.

Experiences

Minimum 2–3 years in aviation, customer service, facilities coordination, or property management.

Exposure to tenancy administration and facility operations preferred.

Personal Characteristics

Customer-focused with a service-driven mindset.

Detail-oriented with strong accuracy and compliance awareness.

Proactive, able to work independently and collaboratively.

High level of integrity and accountability.

Strong interpersonal skills to engage with diverse stakeholders.

Adaptable and flexible in a dynamic work environment.

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