Service Coordinator

Oversee daily field service operations, ensuring timely and quality service delivery.

Managing the resources and ensure service coverage is provided according to the agreed resource capacity.

Team Coordination

Assign tasks to field service personnel, ensuring the right technician with the appropriate skills is dispatched to each job.

Customer Support

Address customer inquiries and complaints, providing solutions and ensuring a high level of customer satisfaction.

Process Improvement

Identify areas for improvement in field service processes and implement changes to enhance efficiency and effectiveness.

Training and Development

Provide training and development programs for field service technicians to ensure they are up to date with industry trends and best practices.

Inventory Management

Manage inventory of field service equipment and supplies, ensuring availability and proper maintenance.

Compliance

Ensure all field service activities comply with company policies, industry standards, and regulatory requirements.

Requirements

• Minimum 2 years' customer service experience in Consumer Electronics Industry is an added advantage.
• An understanding of the importance of delivering excellent customer service.
• Strong analytical and communication skills.
• Good organization skills and ability to plan workload effectively, copes well under pressure in meeting objectives & deadlines.
• Fluent English, Bahasa Malaysia and Mandarin (added advantage) languages.
• Advanced knowledge in Microsoft Office products (Excel, Outlook, PowerPoint and Word).

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