Fraud Analyst

Job Summary

Minimise fraud losses for Cards / Online / products by actioning alerts on the Fraud Detection systems within stipulated timeframes, policies and processes laid down.

Responsibilities

• Manage and / or resolve alerts / cases.
• Responsible for monitoring various fraud detection queues and reports.
• Analyse and review trends and customer account activity to detect potential fraud situations.
• Make outbound calls to verify potentially fraudulent activity.
• Take incoming calls on fraud issues from both internal and external sources.
• Analyse information for close, open or block of cards if necessary.
• Prepare reports, monitor progress and watch for any developing problems. Work with cardholders to verify legitimate usage and ensure that losses are minimized.

Key Responsibilities

Minimise fraud losses for Cards / Online / products by actioning alerts on the Fraud Detection systems within stipulated timeframes, policies and processes laid down.

Apply comprehensive approach in dealing with all types of fraud. Analyze and review pattern and trends to prevent future frauds.

Skills and Experience

Ensure various fraud risks are being actively prevented and detected in a timely manner on an end-to-end basis.

Proactive in seeking regular assurance that areas of responsibility are performing to an acceptable risk and control standards

Ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws, other applicable laws and anti-money laundering regulations and guidelines.

Embed the Group’s values and code of conduct in the country fraud risk management team to ensure adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees.

Display exemplary conduct and live by the Group’s Values and Code of Conduct.

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Qualifications

Competencies

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we\'ve worked to make a positive difference for our clients, communities, and each other. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion.

Together we :

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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