E-Commerce Operations Executive

Base pay range

This range is provided by IBAG Premium (M) Sdn Bhd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Job responsibilities

• Manage and oversee the daily operations of the e-commerce platform, ensuring smooth and efficient order processing, fulfillment, and delivery.
• Monitor inventory levels, track stock movements, and implement strategies to optimize inventory turnover and minimize stockouts.
• Coordinate with suppliers and logistics partners to ensure timely and cost-effective delivery of products to customers.
• Handle customer inquiries, complaints, and returns related to e-commerce orders, providing excellent customer service and resolving issues promptly.
• Analyze e-commerce data and generate reports on sales performance, customer behavior, and operational efficiency, identifying areas for improvement and implementing corrective actions.
• Maintain and update product listings, descriptions, and pricing on the e-commerce platform, ensuring accuracy and consistency of information.
• Collaborate with the marketing team to develop and execute e-commerce marketing campaigns, promotions, and initiatives to drive sales and increase customer engagement.

Job requirements

Job benefits

Seniority level

Employment type

Job function

Industries

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