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ERP Technical Support Engineer
Genki Sushi (Malaysia) Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia1 hari lalu
Penerangan pekerjaanBachelor's degree in Computer Science, Information Systems, or a related field. Experience in technical support or development roles within D365FO ERP systems. Proficiency in X++, MorphX, and DevOps practices aligned with D365 standards. Familiarity with data management, migration tools, and report development in D365FO. Strong problem-solving skills and a commitment to continuous learning. Solid understanding of X++ programming and code management in multi-environment setups. Hands-on experience with SQL Server (views, stored procedures, security roles). Exposure to Power Platform tools (Power Apps, Power BI, Power Automate) is a plus. Knowledge of emerging technologies such as RPA, Azure Cloud, SaaS, and DevOps is advantageous.
GENERAL JOB SUMMARY
We are seeking a proactive and technically skilled ERP Technical Support Engineer to join our team in the F&B industry. This role is primarily responsible for managing and resolving daily support tickets related to D365FO ERP systems across multiple regions, while also contributing to CR development and system enhancements when required.
KEY RESPONSIBILITIES
- Act as the first line of technical support for D365FO ERP-related issues, ensuring timely resolution of daily support tickets.
- Analyse, troubleshoot, and resolve system errors, user issues, and integration problems in collaboration with local IT teams and business users.
- Document support cases, resolutions, and root cause analyses to build a robust knowledge base and improve future response times.
- Participate in CR development activities including minor enhancements, bug fixes, and customisations based on business needs.
- Review and maintain technical specifications and documentation for support and development tasks.
- Monitor system performance and proactively identify areas for optimisation and reliability improvements.
- Collaborate with cross-functional teams to ensure smooth deployment and post-deployment support of new features or fixes.
- Stay current with D365FO updates, patches, and best practices, and share relevant insights with the team.
EDUCATION / QUALIFICATION / EXPERIENCE
KNOWLEDGE, SKILLS & ABILITIES REQUIRED
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