Manager, Quality Assurance Analyst (Name Screening)

Manager, Quality Assurance Analyst (Name Screening)

OCBC KL Eco City, Federal Territory of Kuala Lumpur, Malaysia

Overview

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

Roles & Responsibilities

• Conduct independent quality assurance (QA) review on transaction surveillance / name screening and payment screening alerts ensuring adherence to the various policies, procedures, job aids and regulatory requirements in countries where OCBC operates.
• Monitor the outcome of QA work conducted and follow up on appeals / disputes on remediation work to ensure adequate resolution.
• Partner with key stakeholders, as applicable, to ensure potential risks are identified, vetted, and addressed.
• Stay current on key regulatory changes, key enforcement actions and related industry trends.
• Any other duties deemed necessary by the Head of Quality Assurance / supervisor.

Qualifications

What We Offer

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

Additional

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