Head of Engineering, End User Services – Kuala Lumpur

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.##

• Business & Engineering Partnership
• Act as a strategic partner to the Head of Service Management, jointly owning the vision, roadmap, and outcomes for the domain.
• Translate business needs into scalable, secure, and sustainable engineering solutions.
• Foster a culture of shared accountability, continuous feedback, and joint decision-making.
• Engineering Leadership & Strategy
• Define and execute a strategic engineering roadmap aligned with business and IT goals.
• Lead and mentor Architects and Engineers teams across Kuala Lumpur and Belgium.
• Champion a service-oriented mindset, embedding ITIL principles into engineering practices.
• Drive continuous improvement initiatives that balance delivery speed with governance and operational stability.
• People Management & Talent Development
• Recruit and retain high-performing engineers with diverse perspectives across regions.
• Provide coaching, mentorship, and career development support to ensure team members excel both technically and personally.
• Develop and execute onboarding, training, and career development programmes tailored to regional and functional needs.
• Foster a psychologically safe and inclusive environment that encourages innovation and collaboration.
• Technical Oversight & Governance
• Process & Methodology
• Integrate Agile delivery with ITIL processes to ensure a balance of speed and reliability.
• Embed security into engineering practices, proactively identifying and mitigating vulnerabilities in collaboration with Global Security and Risk teams.
• Stakeholder Engagement & Communication
• Act as a key liaison between engineering and business stakeholders, translating technical concepts into business value.
• Partner with Product, Infrastructure, Compliance, and Support teams to ensure seamless delivery and support.
• Collaborate with data governance teams to support the implementation of classification, retention, and protection policies.
• Professional Skills
• Bachelor’s or higher degree in Computer Science, Engineering, or a related field.
• 12+ years of experience in software or systems engineering, with at least 7 years in a leadership role.
• Proven experience leading engineering teams in large-scale, distributed, and global environments.
• Strong leadership, communication, and stakeholder management skills.
• Passion for people development and a commitment to creating an inclusive work environment.
• Familiarity with ITIL, Agile, and DevOps practices.
• Fluency in English (spoken and written).
• Technical Expertise
• Strong background in Microsoft 365 (Exchange Online, SharePoint, Teams, Entra ID).
• Experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI) and Generative AI.
• Expertise in designing, analysing, and troubleshooting distributed systems.
• Knowledge of large-scale, high-volume, real-time systems.
• Experience with client device management, endpoint security, and telephony systems.
• Proficiency in troubleshooting across the software stack.
• Additional Qualifications
• Customer-oriented and quality-focused mindset.
• Exposure to financial services, fintech, or other highly regulated industries.Join us in Kuala Lumpur and help shape the future of end user services at Swift. If you're passionate about leading impactful engineering teams and driving innovation in the digital workplace, we’d love to hear from you.
• What we offer
• We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.
• If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.
• Provide strategic leadership for Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive, and Entra.
• Lead engineering for End-user device management supported by Intune, videoconferencing, and telephony systems, ensuring a consistent and secure user experience.
• Guide the adoption and governance of the Microsoft Power Platform, ensuring platform usage aligns with security, scalability, and compliance standards.
• Oversee the rollout of M365 Copilot chat and contribute to the development of Swift’s emergent agentic AI strategy, ensuring these innovations enhance productivity while aligning with enterprise governance and security frameworks.Swift doesn’t stand still. We are constantly evolving and tirelessly innovating. Working at the intersection of finance and technology is a very exciting place to be right now.Swift is transforming cross-border payments, making them faster and more transparent than ever before. We are the way the world moves value — every instant of every day, in almost every country.We are proud that what we do has a critical impact on the global financial community and touches almost every aspect of the financial world. So, what you do at Swift has real impact too — an impact that matters every day. Which is why you matter to us.Joining Swift gives you unparalleled exposure to knowledge, expertise and technologies. If you have what it takes, you’ll be able to take on different career paths and have the opportunity to work in teams, departments and disciplines in countries around the world.Swift is unique. There is no other organisation like ours in the world driving the long-term future of the financial ecosystem. You’ll be surrounded by bright, customer-focused and intellectually curious people in a collaborative, friendly, open and inclusive environment.At Swift we are trusted every instant. Everything we do has an impact that matters. And as a member of our team, you are trusted to make your impact every day.### Job Alertan account and register for a Job Alert and we will let you know when new jobs matching your career interests become available.

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