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Underwriting & Governance, Specialist

Underwriting & Governance, Specialist

AIA MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia
1 hari lalu
Penerangan pekerjaan

FIND YOUR 'BETTER' AT AIA

We don't simply believe in being 'The Best'. We believe in better - because there's no limit to how far 'better' can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we'd love to hear from you.

About The Role

  • Responsible in handling email management for medical underwriting and billing in an efficient and effective manner and contribute directly and indirectly to achieve the overall objectives of the Division KPI.
  • Governance, Compliance, Risk and Audit Management for the Department.

Roles and Responsibilities :

  • Handle and resolve enquiries related to medical underwriting and billing related matters in a timely and efficient manner.
  • Ensure all incoming and outgoing correspondences is properly track, prioritized, and responded to according to company policies, confidentiality standards, and within turn- around time.
  • Liaise with underwriting teams, intermediaries or clients to clarify / provide explanations on underwriting outcomes / requirement.
  • Liaise with clinics / hospitals on medical underwriting requirements.
  • Support Corporate Solutions Sales Team to visit and provide explanation to high-profile Corporate Solutions Sale clients' top-management / management staff on medical underwriting requirement
  • Escalation and complaint management with respective stakeholders.
  • Monitor enquiry trends to provide feedback and identify process improvement opportunity.
  • Participate, contribute ideas and perform user acceptance testing in project / process improvements initiatives to enhance operational effectiveness and efficiency.

    • Governance, Compliance, Risk and Audit Management :

    Ensure compliance control and governance are in place.

  • Roll down regulatory / AIA guidelines requirements that impact operations.
  • Liaison, coordinate and consolidate feedback related to regulators / AIA guidelines to / from Compliance / Legal / CS / Auditor (internal / external) / Enterprise Risk Management for submission / documentation / implementation.
  • Prepare and maintain compliance / governance related manuals / guidelines.
  • Compile / submit compliance, regulatory and management reporting (internal / external).

    • Minimum Job Requirements :

  • Degree in related fields, preferably biomedical science or nursing
  • Minimum of 3 years of relevant working experience, preferably in medical underwriting within the insurance industry
  • Attention to details and strong problem-solving skills with the ability to identify and resolve issues effectively
  • Good interpersonal and communication skills
  • Proficient in Microsoft Excel and Microsoft Word at an intermediate level
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