IT Technology Services Senior Specialist

SAP Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Program Description

Within the Customer Services and Delivery (CS&D) board area, the mission of SAP Enterprise Cloud Services is to shape the future of SAP by providing a comprehensive, end-to-end managed services experience that supports customers throughout their cloud transformation journey. Our goal is to offer a range of cloud deployment options, leveraging SAP’s infrastructure, partner infrastructures, and public cloud platforms.

Role Description

The Technical Service Manager (TSM) plays a critical role within the SAP Enterprise Cloud Services - APJ & GCR organization as a trusted advisor, responsible for safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services. As the primary point of contact for technical discussions and escalations, the TSM develops a deep understanding of each customer’s landscape, advises on technical requirements, and addresses complex challenges throughout the customer lifecycle. The TSM collaborates closely with Customer Delivery Managers and internal delivery teams to ensure customer satisfaction through the delivery of high‑quality services.

Key Responsibilities

• Serve as the primary technical contact for SAP Enterprise Cloud Services customers, offering guidance and support across their lifecycle.
• Gain a deep understanding of customer goals and challenges to offer tailored solutions and recommendations.
• Manage and resolve escalations related to SAP Enterprise Cloud Services customer landscapes.
• Advocate for value‑added services within the SAP Enterprise Cloud Services portfolio to meet customer needs.
• Collaborate with SAP Enterprise Cloud Services delivery units to establish long‑term service plans and account visions.
• Participate in on‑site customer visits when necessary and support customers’ Intelligent Enterprise transformation as a technical consultant.

Education, Skills, and Competencies

Work Experience

Inclusion & Equal Opportunity

Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, and related conditions), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

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Requisition ID : | Work Area : Information Technology | Expected Travel : 0 - 10% | Career Status : Professional | Employment Type : Regular Full Time

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