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Assistant Boutique Manager
The SWATCH GroupKuala Lumpur, Kuala Lumpur, Malaysia1 hari lalu
Penerangan pekerjaanPerforms stock and cash count according to the operating procedure. Ensure daily banking in of cash and inform Management immediately of discrepancies and perform reconciliation according to instruction. Responsible for defective / damaged stock handling. Inventory Management applies to cash, warranty cards and GWPs. Perform CRM and coordinate with Boutique Manager and / or Brand Manager for activities. Ensure all customer data are entered correctly. Responsible to execute customer loyalty program / activities. Handle customer complaints and report to Management on unusual repairs. Oversee walk-in customer repair services and ensure that staff follow up closely on each repair services. Guide staff in giving exemplary quality customer service. Ensure all sales and stock reports, customers service documents are accurately complied and filed. Submits reports of staff attendance, overtime claim in time. Ensure that all staff are informed of important messages, emails to ensure a smooth retail operation.
Job description
Sales Service
- Provide personalized shopping experience, ensuring each client feels valued and engaged.
- Meeting sales targets by identifying customer needs, recommending suitable products to create meaningful purchases.
- Supporting the Boutique Manager in tracking sales performance and motivating the team to achieve sales goals.
Inventory Management and Control
Boutique Housekeeping
Documentation & Reports
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Assistant Manager • Kuala Lumpur, Kuala Lumpur, Malaysia
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