Native Japanese Food Delivery Customer Support
About the job
Who are we? A leading global provider of technology-enabled business process outsourcing solutions that provides omni-channel customer experience management, back office and technology services to corporations around the world across a range of industries.
Summary of Responsibilities
- Handling inbound calls, email, chat to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
- Demonstrates ownership of every customer interaction to achieve successful first‑time resolution on all contacts.
- Works with multiple technology applications and features to resolve customer contacts.
- Problem faced are related to Food delivery Services (Refund, Amend, Exchange, ID problem, system Issue and etc.).
- To exceed customers expectation in terms of customer service & accurate information.
- Work in a team to achieve the required KPI elements and SLA.
Requirements
Good in both time management & people development skillsMS Office operating and typing skillsInterpersonal skillsProblem Solving skillsAble to work on weekends and rotational shiftEach shift consists of 9.5 working hours and inclusive of 1 hour lunch and 30 minutes for breakWilling to work in Shift rotates (24 hours)Able to work on weekends and public holidaysPreferable attitude : Positive, Fast paced and prompt, Achievement oriented, Energetic and EnthusiasticWork Permit providedAnnual leave (12 days) / Sick leave (14 days)Shuttle van pick up from nearest LRT stationMedical & Life insuranceAdditional Benefits
2 weeks free company accommodation providedOne way flight ticket to Malaysia / Pick up service from airportOpening Malaysian bank accountProperty agent introductionCareer growth - Stage : Customer Service Executive >Senior Customer Service Executive >
Team Leader >
Senior Team Leader >
Assistant Manager >
Manager >
Senior Manager
Working Hours
5 days, rotational shift(8 hours + 1.5 hour break)
Consultant in Charge
Angel Chok ( ) |
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