Tawaran kerja ini tidak tersedia di negara anda.
Senior Delivery Manager
GECO Asia Pte LtdKuala Lumpur, Kuala Lumpur, Malaysia2 hari lalu
Penerangan pekerjaanOversee the transition phase by coordinating with transition managers, Infosys teams, and client stakeholders. Track project deliverables (MOMs, KT playback documents, recordings, checklists) and ensure timely reporting. Proactively identify risks, raise flags for delays, and implement mitigation strategies. Ensure primary / secondary support responsibilities are established and move smoothly into steady state. Lead reverse transition preparations and secure client sign-off. Ensure seamless transition to steady state without impacting BAU operations. Manage regional support across geographies, ensuring scope is covered and no delivery slippages occur. Proactively escalate risks / challenges and assist in mitigation to avoid service disruption. Ensure strict adherence to SLAs and KPIs, maintaining agreed service quality standards. Conduct weekly governance reviews and manage governance calls between Infosys and client leadership. Provide regular service delivery updates, address client concerns, and track performance metrics. Identify improvement areas and implement corrective actions. Manage and track service delivery budgets, ensuring cost control and optimal resource allocation. Drive financial discipline and maintain delivery within budgetary constraints. Build, lead, and nurture high-performing delivery teams. Foster a collaborative and positive team environment, resolving conflicts where necessary. Establish communication and reporting plans across teams. Monitor dependencies, risks, and issues, ensuring effective mitigation. Drive continuous improvement initiatives, including process optimization and automation. Champion transformation programs to enhance service efficiency, effectiveness, and innovation. Proven experience as a Senior Delivery Manager in large-scale IT / software engagements. Strong expertise in SLA / KPI tracking, compliance, and governance. Hands-on experience in transition and steady state service delivery management. Budget management and cost optimization experience. Strong leadership, stakeholder management, and communication skills. SLA / KPI Tracking and Compliance Team Management Managing and Tracking Budgets Steady State Service Delivery Management
The Senior Delivery Manager will act as the single point of contact (SPOC) for delivery of support services, ensuring seamless service delivery, smooth transitions, adherence to SLAs, and effective team management across multiple geographies. This role demands a strong leader with proven experience in managing global delivery teams, driving operational excellence, and ensuring client satisfaction.
1. Service Delivery Management
- Act as Delivery SPOC for all support services, ensuring timely and efficient delivery.
- Coordinate with cross-functional teams across geographies (UK, USA, NL) to deliver high-quality services without disruption.
- Serve as the primary escalation point for client queries and complaints, ensuring prompt resolution.
2. Transition Management
3. Steady State Management
4. SLA / KPI Tracking & Compliance
5. Budget & Resource Management
6. Team Leadership & Development
7. Transformation & Continuous Improvement
Job Requirements
#J-18808-Ljbffr
Buat amaran kerja untuk carian ini
Delivery Manager • Kuala Lumpur, Kuala Lumpur, Malaysia
Pekerjaan yang berkaitan
As a Project Delivery Manager, you play a pivotal role in Chemin's growth by mobilizing collaboration between Project Delivery and the Sales, Engineering, and Community teams to deliver high-qualit...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Tax Consulting - Centralized Tax Delivery (CTax) Team, Manager / Senior Manager
Ernst & Young Advisory Services Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia Press Tab to Move to Skip to Content Link.Other locations : Primary Location Only.Modern tax regulations are highly complex and dynamic.
Being the lead for CTax team, you'll help clients meet the inc...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Senior Delivery Manager
Tap Growth aiKuala Lumpur, Kuala Lumpur, MY We're Hiring : Senior Delivery Manager! 🌟.We are seeking an experienced Senior Delivery Manager to act as the Delivery SPOC for client's support services, ensuring seamless service delivery to the ...Tunjukkan lagiKemas kini terakhir: 10 hari yang lalu
- Dinaikkan pangkat
Product Delivery Manager
AXA Group OperationsPuchong, Selangor, Malaysia As a world-leading insurance company, we act for human progress by protecting what matters.With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic an...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
- Dinaikkan pangkat
Software Delivery Manager
GE VernovaKuala Lumpur, Kuala Lumpur, Malaysia GE Vernova Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Be among the first 25 applicants.The Delivery Manager is a pivotal part of the services organization, who owns the project’s Del...Tunjukkan lagiKemas kini terakhir: 19 hari yang lalu
- Dinaikkan pangkat
Specialist Technical Delivery - SAP BPI
DKSH GroupKuala Lumpur, Kuala Lumpur, Malaysia Title : Specialist Technical Delivery - SAP BPI.Location : Kuala Lumpur, MY, MY.Job Function : Information Technology.DKSH’s purpose is to enrich people’s lives by providing access to goods, services,...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
- Dinaikkan pangkat
Senior Manager, Operational Excellence (OpEx)
OKXKuala Lumpur, Kuala Lumpur, Malaysia Senior Manager, Operational Excellence (OpEx).At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Technical Delivery Manager / Project Management Associate
LuxoftKuala Lumpur, Kuala Lumpur, Malaysia Technical Delivery Manager / Project Management Associate.Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Our Customer is a Leading bank headquartered in Singapore, implementing a front t...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
- Dinaikkan pangkat
Senior Marketing Automation - Technical Delivery
Publicis Groupe ANZKuala Lumpur, Kuala Lumpur, Malaysia Digitas is a highly-caffeinated playground where brilliant minds come together to bring bold, award-winning ideas to life.
Paving the way is our Marketing Operations group, comprised of experts in c...Tunjukkan lagiKemas kini terakhir: 4 hari yang lalu
- Dinaikkan pangkat
Senior Marketing Automation - Technical Delivery
PublicisgroupeKuala Lumpur, Kuala Lumpur, Malaysia Digitas is a highly-caffeinated playground where brilliant minds come together to bring bold, award-winning ideas to life.
Paving the way is our Marketing Operations group, comprised of experts in c...Tunjukkan lagiKemas kini terakhir: 4 hari yang lalu
- Dinaikkan pangkat
Business Consulting - Transformation Delivery (PMO), Manager / Senior Manager
Ernst & Young Advisory Services Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia Press Tab to Move to Skip to Content Link.Other locations : Primary Location Only.All organizations globally are in a constant state of change.
The frequency of change required is increasing and the ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Software Test Manager / Services Delivery Manager (Banking domain)
GienTechKuala Lumpur, Kuala Lumpur, Malaysia Software Test Manager / Services Delivery Manager (Banking domain).We are seeking an experienced Software Test Manager who specializes in the provision of software quality assurance services in the B...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
- Dinaikkan pangkat
Service Delivery Manager
Takaful MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia The Service Delivery Manager (SDM) of technology governance is responsible for ensuring that IT services are delivered in a controlled, compliant, and efficient manner aligned with internal policie...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
- Dinaikkan pangkat
Technical Delivery Manager
Publicis Groupe MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia As a Campaign Manager, you’ll work closely with your business team to help design, execute, and manage cross-channel marketing programs on behalf of our clients, working with various technology pla...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
- Dinaikkan pangkat
- Baharu!
Senior Manager, Innovation and Project Delivery
MISC GroupKuala Lumpur, Kuala Lumpur, Malaysia Senior Manager, Innovation and Project Delivery.MISC Group Federal Territory of Kuala Lumpur, Malaysia.Provide specialized knowledge and expertise in the field of clean energy and decarbonization s...Tunjukkan lagiKemas kini terakhir: 4 jam yang lalu
- Dinaikkan pangkat
T&T Core Banking Delivery Manager - Vietnam or Malaysia or Indonesia
Deloitte PLTKuala Lumpur, Kuala Lumpur, Malaysia Select how often (in days) to receive an alert : .T&T Core Banking Delivery Manager - Vietnam or Malaysia or Indonesia.Type of Employment : Permanent - FullTime.
Location : Hanoi, VN; Kuala Lumpur, MY; ...Tunjukkan lagiKemas kini terakhir: 8 hari yang lalu
- Dinaikkan pangkat
Technical Delivery Manager
Publicis Groupe ANZKuala Lumpur, Malaysia As a Campaign Manager, you’ll work closely with your business team to help design, execute, and manage cross-channel marketing programs on behalf of our clients, working with various technology pla...Tunjukkan lagiKemas kini terakhir: 4 hari yang lalu
Project Delivery Manager
CheminDamansara Heights, Wilayah Persekutuan Kuala Lumpur, MYQuick Apply
- Dinaikkan pangkat
Category Senior Manager – Category Delivery Office
bpKuala Lumpur, Kuala Lumpur, Malaysia Category Senior Manager – Category Delivery Office, bp – Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Join bp as part of the Procurement team and advance your career as a Category Seni...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
- Dinaikkan pangkat
Senior Bid Manager
InfobipKuala Lumpur, Kuala Lumpur, Malaysia Working at Infobip means being part of something truly global.With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and ...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
- Dinaikkan pangkat
Technical Delivery Manager
PositiveLinks AsiaKuala Lumpur, Kuala Lumpur, Malaysia Technical Delivery Manager & Senior Developers.We are hiring across multiple levels to support core banking, compliance, and retail investment applications.
Opportunities are available for Technical...Tunjukkan lagiKemas kini terakhir: 28 hari yang lalu