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Front Office Intern

Front Office Intern

Signata Genting HighlandsGenting Highlands, Pahang, Malaysia
1 hari lalu
Penerangan pekerjaan

Guest Reception & Check-In / Out

Job Purpose :

To provide support to the Front Office team in delivering exceptional guest service and smooth check-in / check-out processes while gaining practical exposure to daily front desk operations.

Key Responsibilities :

  • Assist in welcoming guests upon arrival with a warm and professional attitude.
  • Support the check-in and check-out process under supervision, including handling guest registration and issuing room keys.

Guest Services & Inquiries

  • Provide basic information about hotel facilities, services, and surrounding attractions.
  • Assist in handling guest requests and inquiries promptly and courteously.

    • Reservation Handling

  • Support in checking and updating guest reservations in the Property Management System (PMS).
  • Learn how to respond to phone, email, and walk-in booking inquiries.

    • Cashiering Support

  • Observe and assist in processing guest payments and billing.
  • Ensure all transactions are recorded accurately and follow hotel procedures.

    • Communication & Coordination

  • Coordinate with other departments (Housekeeping, Maintenance, etc.) to fulfill guest needs.
  • Relay guest feedback or complaints to the Supervisor for appropriate action.

    • Compliance & Grooming

  • Adhere to all SOPs, service standards, and grooming guidelines.
  • Maintain a professional appearance and uphold the hotel's image at all times.

    • Learning & Development

  • Participate in daily briefings, training sessions, and on-the-job learning.
  • Develop a strong foundation in customer service, problem-solving, and hospitality systems.

    • Job Type : Internship

    Contract length : 3-6 months

    Pay : RM800.00 per month

    Benefits :

  • Meal allowance
  • Professional development

    • Ability to commute / relocate :

  • Genting Highlands : Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

    • Education :

  • Malaysian Special Skills Certificate (Preferred)

    • Language :

  • Malay (Preferred)
  • English (Preferred)

    • Work Location : In person

    Buat amaran kerja untuk carian ini

    Intern • Genting Highlands, Pahang, Malaysia

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