Customer Program Manager III

Join UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence.This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success – join us today!

UCT is looking for a talented Customer Program Manager III to join us in Malaysia! The Customer Program Manager is responsible for effective execution of all order management. Orders included with the scope are production, NPI (new product introduction), and RMA (return material authorization, such as failure analysis, repair, refurbish, and re-configuration) orders. In addition to order management responsibilities, the Customer Program Manager is responsible for commercial responsibilities related to the products / commodity that they manager. Commercial activities include the timely completion of quotes, accounts receivables, claims, and credit memos.

Duties and Responsibilities :

Level 1 : Administrative

• General :
• Follows documented order management and commercial procedures
• Communications :
• Occasional phone calls / emails with customer to provide order and commercial status
• Internal escalations to Supervisor upon recognition of mis-alignment of order / commercial dates
• Maintain Customer Dashboards, scorecards, & UCT ERP system – weekly updates
• Order Management :

OTD to site commit date >

/ = 98%

/ = 85%

Level 2 : All Level 1, +2-years of experience, plus :

Escalate to Supervisor any Customer blocks to accepting pricing change

Level 3 : All Level 2, +3 years of experience, (CFT Leader) plus :

All customer service level Agreements

18% at a minimum (overall GM% - some product lines at 45%+)

Knowledge, Skills and Abilities :

Educational / Certification Requirement :

Experience Requirement :

Work Experience :

Management Experience :

Physical Demands and Working Conditions :

Physical Demands :

Overnight Travel :

At Ultra Clean Technology,we do not just welcome diversity - we celebrate it!Ultra Clean Technology is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under laws and regulations.

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