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CRM Executive
MHA Consultancy Services Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia30+ hari lalu
Penerangan pekerjaanMinimum SPM or higher qualification. Strong communication and negotiation skills (Mandarin, Cantonese, and English preferred). We are seeking candidates proficient in Mandarin / Cantonese to effectively communicate with Mandarin / Cantonese-speaking clients. Customer Services experienced is an advantage (fresh graduates are welcome to apply). High attention to detail, with the ability to manage rates and transaction information accurately. Good time-management and problem-solving skills. Comfortable working with chat-based communication. Immediate availability will be prioritized. Basic computer skills (Google Docs, Excel, Gmail, etc.). Willing to work on a rotating weekend schedule and perform overtime when required. Attractive performance bonus (up to 4 digits monthly) Cash out unused annual leave Monthly transportation and parking allowance
Job Responsibility
- Manage customer communication mainly via chat messaging, with occasional phone calls.
- Provide customers with accurate and up-to-date exchange rate information.
- Build and maintain strong relationships with clients to encourage repeat business and trust.
- Negotiate exchange rates with customers and obtain agreement before passing instructions to the relevant department for processing.
- Ensure transaction statements are prepared and delivered to clients in a timely manner.
- Forward finalized statements from the operations department to clients.
- Work closely with internal teams to ensure smooth and efficient processing of customer transactions.
- Maintain a professional, responsive, and customer-focused approach at all times.
Job Requirements
Job Benefits
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