Customer Service & Administration

Requirements :

Strong customer service skills with a friendly, approachable demeanor.

Ability to handle retail transactions and sales, with a focus on upselling products.

Able to speak in English & Mandarin

Excellent organizational skills and attention to detail in managing administrative tasks.

Proficiency with basic office software (e.g., Microsoft Office, Google Suite) and familiarity with point-of-sale systems for retail.

Willingness to learn

Scopes : Requirements

• Strong customer service skills with a friendly, approachable demeanor.
• Ability to handle retail transactions and sales, with a focus on upselling products.
• Able to speak in English & Mandarin
• Excellent organizational skills and attention to detail in managing administrative tasks.
• Proficiency with basic office software (e.g., Microsoft Office, Google Suite) and familiarity with point-of-sale systems for retail.
• Willingness to learn

Work Environment :

This is an in-studio position with 1 shift :

1pm - 10pm (Monday to Friday)

Responsibility

Handle Inquiries : Respond to all inquiries (via phone, email, social media, and in-person) regarding ballet class details, schedules, pricing, and policies

Handle Inquiries of Dance Classes : Respond promptly to all inquiries about ballet class schedules, pricing, availability, and general studio information (via phone, email, in-person)

Handle Retail Sales : Manage retail sales within the studio (e.g., dancewear, ballet shoes, accessories, and other related products.

Handle Administrative Paperwork : Process class registrations and maintain accurate student records. Handle necessary paperwork, including student waivers, consent forms, and class change requests. Track payments and ensure accurate invoicing and receipts for both class fees and retail sales.

Closing of daily retail sales.

Benefits

Annual bonus

Incentive

Allowance (Carpark, Phone, Attendance)

Training provided

Parking space provide

Open feedback culture, no micro managed

Young Generation Culture

Team building / activities (halloween, christmas, new year, puasa etc)

Casual Wear

Flexible working hours

Additional BenefitsN / A

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Experience Required : Min 1 Year / s