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Customer Service & Logistics Executive

Customer Service & Logistics Executive

The Arnott's GroupPetaling Jaya, Selangor, Malaysia
13 hari lalu
Penerangan pekerjaan

THE ARNOTT’S GROUP ASIA BUSINESS IN MALAYSIA

Campbell Malaysia is the Regional Hub for The Arnott’s Group Asia Business Unit. Based in Kuala Lumpur, Malaysia, the organization leads the strategy & direction to ensure that The Arnott’s Group has a geographical footprint across Total Asia.

Campbell Malaysia also supports the region by supplying locally manufactured and marketed brands such as Campbell’s soup, Prego pasta sauces as well as Kimball & Cheong Chan sauces. Asia’s extended range of consumer food brands also include TST, Swanson, GoodTime & Nyam Nyam.

Position based in Petaling Jaya, Selangor.

Job Responsibilities

  • Plan and organize monthly blanket order from distributor into weekly ship-out plan
  • Coordinate with external stakeholders and internal teams to support smooth order fulfillment and delivery processes.
  • Advise to order billing team on system invoice processing upon container acceptance by the distributors.
  • Provide weekly shipment / invoicing progress updates to key stakeholders and time escalation of any operational matters.

(b) Shipment Container Bookings & Shipment

  • Collaborate with appointed forwarding agent on bookings / confirmation to ensure timely and accurate outbound shipments.
  • Service quality and resolve operational issues on a timely manner

    • (c) Planning and Warehouse Coordination

  • Request and follow-up on stock allocation from planning and coordinate allocated stock reservation with warehouse in accordance to EM product freshness requirements.
  • Coordinate EM delivery instructions with warehouse team on reserved stock release to ensure timely and accurate execution of container loading.
  • Support internal system processes related to stock movement and sales order tracking, in collaboration with relevant teams.

    • (d) Documentation & Compliance

  • Manage shipping documentation, ensuring compliance with VHM, HACCP, FDA requirements.
  • Oversee customs clearance processes and ensure timely and accurate documentation handling.
  • Validate claim quantities and amounts before submission to Finance
  • Monitor and manage defective stock quantities, including disposal or redistribution, and ensure accurate processing in the internal system.
  • Handle customer inquiries, returns, complaints, and service support issues. Follow through based on SOPs and collaborate with internal teams to prevent recurring service challenges.

    • Job Requirements

  • Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
  • Minimum 5 years of experience in logistics or supply chain operations, preferably in a commercial or FMCG environment.
  • Solid understanding of end-to-end supply chain management, including logistics, inventory, and distribution processes.
  • Strong understanding of East Malaysia shipment regulations and shipping documentation.
  • Experience working with ERP or internal systems for inventory and order management.
  • Excellent communication and stakeholder management skills.
  • Advance skills in using excel and words document.

    • Seniority

    Associate

    Employment type

    Full-time

    Job function

    Customer Service and Supply Chain

    Industries

    Food and Beverage Manufacturing

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