Customer Development Manager

Overview

As the Customer Development Manager, you are responsible for achieving sustainable growth in sales, profitability, market share and product distribution. You will also play a crucial role in strengthening organizational effectiveness and efficiency.

Responsibilities

• Responsible for developing and supporting the partnership between Colgate and the customers at the store and regional level to achieve sales targets
• Conduct negotiations on new product listing, planograms, displays, promotion execution etc at regional and / or store level within Malaysia
• Work with Shopper Development team to develop tools, merchandising materials and in-store programs for effective shelf management to induce shoppers to purchase Colgate products at shelf
• Clearly communicate in-store objective and monitor execution of 5P targets : product availability, assortment by store format, shelf pricing (regular and promoted), promotion implementation vs. plan, share of shelf and planogram, POP placement vs. plan
• Monitor compliance of 5P activity execution against established agreement / objectives and tracks interim performance of 5P activities to identify shortfalls. potential upsides against established objectives
• Conduct rigorous pre-evaluation of 5P activities using what-if analysis, and draws upon other team resources as required (eg., input from Financial Services Manager / Customer Logistics Services Manager)
• Conduct post-evaluation analysis based on activity details and compares results with pre-evaluation analysis, explaining any potential differences

Working Experience

Our Commitment to Diversity, Equity & Inclusion

Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve — and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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