Senior Customer Development Manager - E-Commerce (TikTok)

Overview

Senior Customer Development Manager - E-Commerce (TikTok) Job Description

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.

Role Overview & Primary Accountabilities

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.

We are looking for an experienced Senior Customer Development Manager (KAM) to lead and accelerate growth with TikTok Shop. This role is responsible for shaping commercial strategy, driving topline results, and deepening partnerships with marketing stakeholders. The ideal candidate brings both platform knowledge and business acumen, with a proven track record in building high-performing accounts within fast-paced digital commerce environments.

Own end-to-end business strategy and execution for assigned key brands or verticals on TikTok Shop.

Drive topline sales growth and GMV performance by co-developing campaign strategies, product launches, promotions, and activation calendars together with marketing stakeholders.

Plan and execute promotional campaigns, optimize product listings, pricing strategies to drive conversion rates

Analyze performance metrics and consumer behavior insights to continuously optimize campaigns and maximize ROI.

Work with internal teams to ensure accurate forecasting and timely replenishment of inventory. Monitor stock levels and resolve potential supply chain issues to prevent out of stocks or overstock situations.

Serve as the lead point of contact for client escalations, commercial negotiations, and operational improvements with TikTok stakeholders and enablers.

Collaborate closely with cross-functional teams (marketing, category development and finance stakeholders) to deliver brand success and grow market share in TikTok.

Monitor competitor activity, market trends, and category opportunities to inform data-driven decisions.

Coach junior team members as the team scales in the new structure

About Us

Huggies. Kleenex. Cottonelle. Scott. Kotex. Poise. Depend. Kimberly-Clark Professional. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth, and impact. We’re founded on 151 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.

Led by Purpose. Driven by You.

About You

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development. You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results.

In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. To succeed in this role, you will need the following qualifications :

Essential Requirements

Bachelor’s degree in Business, Marketing, or related field; MBA is a plus.

Minimum 4–6 years of experience in e-commerce, digital sales, or key account management (experience in TikTok, Shopee, Lazada, or similar is a strong advantage).

Proven ability to grow large-scale brand accounts and lead business strategy in a dynamic environment.

Strong commercial mindset with analytical capability to interpret data and act on insights.

Excellent stakeholder management and negotiation skills.

Self-starter, adaptable, and thrives in a fast-paced, high-growth setting.

Total Benefits

Here are just a few of the benefits you’d enjoy working in this role for Kimberly-Clark. For a complete overview, see

Great support for good health with medical, dental, and vision coverage options with no waiting periods or pre-existing condition restrictions. Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment.

Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.

Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.

Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.

To Be Considered

Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

In the meantime, please check out the careers website.

And finally, the fine print….

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, and DMV check.

No Relocation :

This role is available for local candidates already authorized to work in the role’s country only. Kimberly-Clark will not provide relocation support for this role.

Primary Location Kuala Lumpur Office Additional Locations Worker Type Employee Worker Sub-Type Regular Time Type Full time

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