Technical Operations Specialist - Claims (Marine Cargo / Motor / A&H)

Overview

Technical Operations Specialist - Claims (Marine Cargo / A&H) at Marsh. Location : Kuala Lumpur, Malaysia. Hybrid work arrangement based on team requirements.

Responsibilities

• Processing General Insurance Claims, including verifying claim documentation, evaluating claim eligibility, determining coverage parameters, and calculating settlements.
• Adjudication and processing of General Insurance claims within defined turnaround times.
• Ensure computed claims settlements and verified reimbursements from insurers are valid.
• Monitor and follow up on unsettled claims with insurers and / or clients to obtain required information.
• Interact with stakeholders to ensure proper execution of tasks.
• Provide advice to clients on policy coverage, claims preparation, and operational questions.
• Prepare monthly claims statistics and update documentation processes.
• Proactively identify problems and provide solutions; participate in initiatives to improve efficiency and productivity of the department.

Qualifications

Preferred Skills

Why join Marsh

About Marsh

Marsh, a business of Marsh McLennan (NYSE : MMC), is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses : Marsh, Guy Carpenter, Mercer and Oliver Wyman. For more information, visit marsh.com.

EEO and Working Arrangements

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We encourage applicants from diverse backgrounds and provide hybrid work where possible. All colleagues are expected to be in their local office or with clients at least three days per week, with anchor days as determined by the team.

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