Senior Manager, Application Services (Group Information Technology)

Senior Manager, Application Services (Group Information Technology)

The Senior Manager, Application Services leads the strategic planning, delivery, and support of key enterprise applications within the university's ERP ecosystem. This role oversees the full lifecycle of application services including ERP implementations, digital transformation projects, system integration, and ongoing support — ensuring alignment with academic, administrative, and operational goals. Responsibilities : Lead end-to-end ERP implementation and enhancement projects, acting as Business Analyst and Project Manager. Translate complex business requirements into functional specifications, user stories, and process flows. Conduct gap analysis, system modeling, and solution validation to ensure robust and scalable application solutions. Manage application support operations, ensuring high availability, performance, and reliability. Oversee system integration efforts, including data migration and API connectivity with internal and external systems. Project Delivery & Coordination : Develop and maintain comprehensive project plans including scope, timelines, resources, and milestones. Coordinate with academic units, business stakeholders, vendor teams, and IT departments to ensure project success. Lead rigorous testing cycles, including unit testing, integration testing, and UAT. Drive Agile ceremonies and project documentation using Jira and Confluence. Stakeholder Engagement & Change Management : Partner with business units to gather requirements, address challenges, and drive technology adoption. Provide timely communication and status reporting to senior leadership and key stakeholders. Qualifications : Bachelor's degree in Computer Science, Information Systems, or related discipline. 5+ years of progressive experience in ERP application management, project leadership, or digital transformation. Demonstrated experience in ERP platforms, system integration, and application support. Experience working with academic or private higher education ERP systems preferred. Strong analytical and problem-solving skills to bridge business and technical needs. Excellent project management, stakeholder engagement, and communication skills. Proficiency in Agile methodologies, Jira, and Confluence.

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