Customer Service Executive (Outbound)

This role focuses on contacting existing customers to encourage renewal of insurance / takaful contributions, ensuring high customer satisfaction, resolving issues efficiently, and achieving retention targets through strong communication and follow-up.

Job Responsibilities

• Engage with existing customers via outbound calls to update and encourage renewal of their insurance / takaful contributions.
• Build and maintain strong customer relationships by delivering clear, accurate information and personalized service.
• Achieve monthly conservation (retention) targets through persuasive communication and customer-focused solutions.
• Identify customer needs proactively and recommend suitable options or benefits to enhance satisfaction.
• Handle feedback and resolve issues efficiently, ensuring timely follow-up and positive customer experience.
• Maintain accurate customer records, update databases, and ensure all processes follow company SOPs and compliance guidelines.
• Collaborate with internal teams to streamline processes and improve customer retention strategies.

Job Requirements

Application Questions

Your application will include the following questions :

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