IT & Operations Manager

About Us

Turnkey Consulting is an independent risk and security consultancy that brings together people, protection, and performance to help organisations achieve Digital Enterprise Resilience. For more than 20 years, Turnkey has enabled the world’s leading companies to understand and optimise their risk and security landscape through assessment-based road mapping, organisational empowerment, and expert application of market-leading technologies. Turnkey is headquartered in London with offices across Asia, Australia, Europe, and North America.

Role Overview

We are seeking an experienced IT and Operations Manager to lead and actively manage our internal systems and supporting processes across our business. This role combines strategic oversight with direct involvement in day-to-day IT operations, system administration, policies development, and compliance activities. The ideal candidate will bring strong technical expertise, operational insight, and a proactive mindset to ensure system reliability, security, and scalability while driving continuous improvement and compliance across the organization.

Key Responsibilities

IT Systems & Infrastructure

• Lead and execute day-to-day IT operations, including systems administration, service desk oversight, hardware / software lifecycle management, and user support across multiple geographies.
• Own and manage the JML process across systems and landscapes.
• Actively handle incident management and ensure incidents are logged for internal IT Ticketing systems and operational reporting e.g : Monthly reporting for risks and operations
• Implement, upgrade, and integrate internal IT platforms (e.g., collaboration tools, enterprise apps, cloud services), with hands-on involvement in configuration and rollout.
• Manage IT administration tasks, including asset management, licenses management, and vendor coordination.
• Monitor system health, backups, and ensure data security and resilience.
• Initiate improvements and lead those to enhance and optimise IT administration and compliance e.g. via automation opportunities and enhanced use of MS365 functionality.
• Drive security awareness through training sessions and phishing simulations.

Operations & Compliance

About You

We are looking for an independent, proactive and hands-on professional who thrives in a small to mid-size company. Ideally you will have 5+ years of hands-on experience in IT operations, and a service-oriented mindset. As well as providing leadership, you’ll be prepared to roll your sleeves up and engage with stakeholders from across the wider business.

Required Skills & Experience

Key attributes we are looking for are :

Preferred Qualifications

Salary : We offer a competitive salary, commensurate with experience, expertise, and qualifications.

Location : Kuala Lumpur, Malaysia. However, in the course of fulfilling your duties and responsibilities, you may be required to travel outside Malaysia as directed by the Company.

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