Ticketing Manager

Your role is to oversee and manage all aspects of ticketing sales and distribution for travel-related services, such as tours, attractions and events. You are responsible for managing the daily ticketing operations, ensuring efficient operations, optimal ticket inventory and the implementation of effective ticketing strategies.

Responsibilities

• Manage the end-to-end ticketing operations, including ticketing sales and distribution.
• Create and execute plans to optimise ticket sales, manage inventory and enhance the customer experience.
• Ensure efficient allocation of tickets, manage ticket availability and prevent overbooking or under-utilisation of inventory.
• Negotiate fares, contracts, and commissions with suppliers or travel partners to secure competitive rates.
• Handle customer inquiries, complaints and ensure a positive ticketing experience.
• Collaborate with various stakeholders, including airlines, hotels, travel partners and internal departments to ensure smooth business processes.
• Managing and mentoring ticketing staff, providing guidance and support to ensure efficient operations.
• Track sales data, analyse trends and generate reports to support decision-making.
• Implement quality assurance measures and process improvements for ticketing operations.
• Manage agent debit memo reconciliation and billing.
• Ensure compliance and keep up to date with the relevant regulations and company policies related to ticketing and travel.

Requirements

Deadline : 31 Oct 2025 | Last Update : 18 Aug 2025 #J-18808-Ljbffr