Technical Support Administrator

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Technical Support Administrator

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Rimini Street Join to apply for the

Technical Support Administrator

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Rimini Street Get AI-powered advice on this job and more exclusive features. About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq : RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider, achieving better operational outcomes and realizing billions of US dollars in savings used to fund AI and other innovation investments. About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq : RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider, achieving better operational outcomes and realizing billions of US dollars in savings used to fund AI and other innovation investments.

To learn more, please visit and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn.

Position Summary

The

Technical Support Administrator

is responsible for supporting the Global Service Delivery team with the operational functions of a full-service global organization. The successful candidate will have a very strong work ethic, is well organized, responsive, analytically skilled, a strategic thinker, detail oriented and quality minded.

This is an individual contributor role reporting to the Regional Manager in Malaysia.

Essential Duties & Responsibilities

Assist the Global Service Delivery leadership with projects and day to day team administration of the team. This may include : Reporting (building, refining, and maintain) Monitoring Contingent Workforce engineers Investigating data anomalies Compiling supporting information for client investigations Drive review of and maintenance of Engineer data including Skills Matrix, Job Profiles, Training & other tasks Facilitate the maintenance client data in SharePoint, Salesforce and OneNote Assist new Engineers with HR Onboarding and Training task Monitor & Escalate cases in jeopardy of violating Service Level Agreements Manage and maintain on call schedule in XMatters tool Documenting operational processes, quality expectations, and reporting against expectations

Additional Duties & Responsibilities

Other job-related duties and responsibilities may be assigned from time to time.

Location

Remote - Malaysia

Education

Bachelor's degree or equivalent relevant experience

Language

Fluent Mandarin or Japanese speaking and writing skills Excellent English speaking and writing skills

Experience

Experience in a technology-based field Project Management or operations support experience welcomed

Skills

Assist with and have good working knowledge and experience in reporting using tools such as Salesforce, ServiceNow, Qlik, SharePoint, OneNote, Excel, PowerPoint, etc. Project Management or Operations focused Self-starter, equally as happy to work on their own and in teams Self-confident with ability to work with and influence senior management Very strong work ethic and team player with a positive “do what it takes” attitude Deep understanding and hands-on skills working with Salesforce.com (SFDC CRM Application) a plus Familiarity or experience with ERP systems a plus (SAP, EBS, Oracle Technology) Strong aptitude for utilizing Business Intelligence tools Strong problem solving, organizational and collaboration skills Good analytical skills Excellent written, oral and presentation skills Strong proficiency in MS Office products, especially Excel would be highly regarded

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs :

Company We dream big and innovate boldly.

Colleagues We work with extraordinary people who create a culture of mutual respect and collaboration.

Clients We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.

Community We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

Nasdaq-listed under ticker symbol RMNI since October 2017 Over 5,900+ signed contracts to date, including Fortune 500 and Global 100 companies Over 2,000 team members in 23 countries US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here : Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.

To learn more about how Rimini Street is redefining the enterprise software support industry, visit Note : Rimini Street does not accept resumes submitted by recruiting / staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees. Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Rimini Street by 2x Get notified about new Technical Support Administrator jobs in

Malaysia . Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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