Senior Executive / Assistant Manager, Group Insurance

Oversee and manage daily administration work for general insurance operations, including arranging coverage, providing tailored insurance solutions, and overseeing claim handling processes.

Prepare quotations, issuing policies and endorsements, invoicing, and ensuring timely premium collection.

Review policy documentation and endorsements to ensure accuracy, compliance, and prompt issuance.

Maintain up-to-date records and ensure proper documentation and storage in accordance with audit and regulatory standards.

Act as the key liaison between the agency, insurance partners, clients, and internal departments (e.g., HODs), ensuring effective communication and resolution of insurance-related matters.

Monitor claims handling processes to ensure efficiency, accuracy, and client satisfaction, and provide support in resolving complex claims issues.

Attend to escalated client inquiries, complaints, and correspondence in a professional and timely manner.

Lead process improvement initiatives to enhance operational efficiency and customer service delivery.

Assist in the development of insurance marketing strategies, client retention initiatives, and cross-selling opportunities.

Stay updated on industry trends, regulatory changes, and product knowledge to provide strategic advice and maintain compliance.

Support the Manager / Director in strategic planning, reporting, and overall business operations.

Carry out other duties and projects assigned by the Management from time to time.

Requirements :

Possess at least a Bachelor’s Degree, Post Graduate Diploma, or Professional Qualification in Business, Insurance, Finance, or a related field.

Minimum of 3 to 5 years of relevant working experience in general insurance, with a strong understanding of insurance operations, underwriting, and claims processes.

Strong interpersonal and communication skills.

Excellent verbal and written communication skills in English and Mandarin. Proficiency in Mandarin is required as the role involves liaising with Mandarin-speaking clients and partners. Ability to read and write in Mandarin is an added advantage.

Highly organized, detail-oriented, and able to manage multiple tasks and priorities effectively.

Demonstrated ability to work independently with minimal supervision, as well as collaboratively within a team and across departments.

Strong problem-solving skills and the ability to handle escalated issues or complaints professionally.

High level of integrity, professionalism, and ability to handle sensitive or confidential information with discretion.

Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint) and comfortable working with insurance-related software or platforms.

Familiar with industry regulations, compliance requirements, and insurance best practices.

Willingness to adapt, take initiative, and support continuous process improvement.

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