Service Desk Analyst - Mandarin Speaking
HCLTechKuala Lumpur, Kuala Lumpur, Malaysia7 hari lalu
Penerangan pekerjaanLanguage Proficiency : Fluency in Mandarin is mandatory. Education : Bachelor’s Degree or Diploma in Computer Science, Information Technology, or a related technical discipline. Experience : 2+ years of experience in a call center or IT service desk environment. Fresh graduates with relevant academic background and language skills are encouraged to apply. Technical Competencies : Strong understanding of operating systems, mobile technologies, and standard IT hardware / software. Familiarity with Microsoft Office Suite, remote desktop tools, and basic database concepts. Ability to diagnose and resolve common technical issues independently. Soft Skills : Excellent verbal and written communication skills. Strong interpersonal skills and customer-centric mindset. Ability to work effectively under pressure and manage time efficiently. Associate Full-time Customer Service and Information Technology IT Services and IT Consulting
Overview
SERVICE DESK ANALYST - MANDARIN SPEAKING
Responsibilities
- Serve as the primary point of contact for end-users seeking technical support via phone, chat, or web.
- Perform accurate and efficient remote troubleshooting using diagnostic tools and standard methodologies.
- Analyze customer-reported issues and determine appropriate solutions or escalation pathways.
- Guide users through step-by-step resolution processes with clarity and professionalism.
- Escalate complex or unresolved issues to relevant second-level support teams in a timely manner.
- Provide accurate and up-to-date information on IT products, services, and policies.
- Maintain detailed logs of all customer interactions, problems, and resolutions in the ticketing system.
- Conduct follow-ups to ensure incident resolution and maintain a high level of customer satisfaction.
- Collaborate with internal teams to relay customer feedback and identify opportunities for process improvement.
- Contribute to documentation, knowledge bases, and continuous service enhancement initiatives.
Job Requirements
Seniority level
Employment type
Job function
Industries
Referrals increase your chances of interviewing at HCLTech by 2x
Get notified about new Service Desk Analyst jobs in Greater Kuala Lumpur .
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Buat amaran kerja untuk carian ini
Service Desk Analyst • Kuala Lumpur, Kuala Lumpur, Malaysia
Pekerjaan berkaitan
)
- Dinaikkan pangkat
IT Service Desk specialist with Mandarin
WlgroupShah Alam, Shah Alam, Malaysia Are you ready to join a cutting-edge Digital Solution Company and help to shape the future of business IT solutions?.Our client is a leading global provider of IT solutions and services, known for ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Service Desk Analyst – Vietnamese Speaking
HCLTechKuala Lumpur, Kuala Lumpur, Malaysia Service Desk Analyst – Vietnamese Speaking.Be among the first 25 applicants.Direct message the job poster from HCLTech.Serve as the primary point of contact for end-users seeking technical support ...Tunjukkan lagiKemas kini terakhir: 5 hari yang lalu
- Dinaikkan pangkat
Service Desk Analyst (Mandarin Speaker)
DXC Technology Inc.Petaling Jaya, Selangor, Malaysia Job Description : • • • •JOB SUMMARY : • •To log, validate and diagnose customer issues, on the full range of products and applications used at the customer site.
Providing the customer with a solution thro...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Business Analyst – Mandarin Speaking
RiDiK (a Subsidiary of CLPS. Nasdaq : CLPS)Kuala Lumpur, Kuala Lumpur, Malaysia Be among the first 25 applicants.Direct message the job poster from RiDiK (a Subsidiary of CLPS.Business Analysis, banking processes, payments, financial systems, Mandarin and English.Bachelor’s de...Tunjukkan lagiKemas kini terakhir: 10 hari yang lalu
- Dinaikkan pangkat
IT Service Desk Analyst - French & Italian Speaker
GetronicsKuala Lumpur, Kuala Lumpur, Malaysia IT Service Desk Analyst – French & Italian Speaker.Location : Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Provide first line technical support to clients, requiring an aptitude for wor...Tunjukkan lagiKemas kini terakhir: 5 hari yang lalu
- Dinaikkan pangkat
Client Experience Analyst / Manager – FinTech Platform | Based in KL / Singapore | Mandarin / English
VolitionKuala Lumpur, Kuala Lumpur, Malaysia Client Experience Analyst / Manager – FinTech Platform.Volition is partnering with a rapidly scaling FinTech that has built a global platform for leading financial institutions.They are now looking ...Tunjukkan lagiKemas kini terakhir: 10 hari yang lalu
- Dinaikkan pangkat
Service Desk Analyst (Japanese Speaker)
ABeam ConsultingPetaling Jaya, Selangor, Malaysia Talent Acquisition Coordinator @ ABeam Consulting | German Language Learner.Attending to phone calls, self-service tickets and emails relating to business issues and to escalate issues appropriatel...Tunjukkan lagiKemas kini terakhir: 19 hari yang lalu
- Dinaikkan pangkat
Service Desk Analyst - Korean Speaker
HCLTechKuala Lumpur, Kuala Lumpur, Malaysia Service Desk Analyst – Korean Speaker.Serve as the primary point of contact for end-users seeking technical support via phone, chat, or web.
Perform accurate and efficient remote troubleshooting usi...Tunjukkan lagiKemas kini terakhir: 23 hari yang lalu
- Dinaikkan pangkat
Service Desk Analyst – Japanese Speaker
HCLTechKuala Lumpur, Kuala Lumpur, Malaysia Service Desk Analyst – Japanese Speaker at HCLTech, Kuala Lumpur, Malaysia.Handling incoming IT service requests via phone, email, chat, or in person.
documenting and categorizing requests for accu...Tunjukkan lagiKemas kini terakhir: 7 hari yang lalu
- Dinaikkan pangkat
Tier 1 Support Analyst - Mandarin
Esri MalaysiaShah Alam, Selangor, Malaysia Tier 1 Support Analyst – Mandarin.We are looking for a Tier 1 Support Analyst – Mandarin to join Esri Malaysia.Please note this is a 24-month contract which will include night shifts, with overtime...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Mandarin Service Desk Agent Level 1
Accenture Southeast AsiaKuala Lumpur, Kuala Lumpur, Malaysia Mandarin Service Desk Agent Level 1.About Accenture : Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Mandarin Amlcdd Analyst
Agensi Pekerjaan JobScoper Sdn. Bhd.Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan JobScoper Sdn.Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.
This range is provided by Agensi Pekerjaan JobScoper Sdn.Your actual pa...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Service desk analyst (Japanese speaker)
ABHIDI ENTERPRISESKuala Lumpur, Kuala Lumpur, Malaysia Talent Acquisition- Abhidi Solutions | MBA - HR | Snapdeal | BBA.This role will provide overall hardware / software support to employees and incoming new hires.
The position will assist in providing w...Tunjukkan lagiKemas kini terakhir: 3 hari yang lalu
- Dinaikkan pangkat
Service Desk Analyst (Mandarin Speaker)
DXC TechnologyPetaling Jaya, Selangor, Malaysia To log, validate and diagnose customer issues, on the full range of products and applications used at the customer site.Providing the customer with a solution through information gathering, analyti...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
KYC Operations Analyst Mandarin Speaking
CitiKuala Lumpur, Kuala Lumpur, Malaysia KYC Operations Analyst Mandarin Speaking.Citi Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Whether you’re at the start of your career or looking to discover your next adventure, your s...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
IT Service Desk specialist with Mandarin
Work Life Group NLShah Alam, Selangor, Malaysia IT Service Desk specialist with Mandarin — Join to apply for this role at Work Life Group NL.Primary contact point for end users via phone, chat, or self-service tickets.
Qualify and open tickets fo...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Service Desk Analyst-Korean Speaking (Fresh Graduate)
HCLTechKuala Lumpur, Kuala Lumpur, Malaysia Lead Recruiter / Lead Talent Acquisition Partner.Serve as the primary point of contact for end-users seeking technical support via phone, chat, or web.
Perform accurate and efficient remote troubles...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Service Desk Analyst (Mandarin + English Support)
Tata Consultancy ServicesKuala Lumpur, Kuala Lumpur, Malaysia A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge.
Tata Consultancy Services (TCS) is an IT services, consulting and business s...Tunjukkan lagiKemas kini terakhir: 19 hari yang lalu