Specific Responsibilities : -
Act as point of contact for all escalated HR related queries from employees and partners.
Organize and maintain employee records in a HR Shared Services hub.
Co-ordinate administration for HR projects & participate in HR audits.
Co-ordinate HR projects, meetings and training seminars.
Manage Employee Life cycle processed as per approved guidelines :
Initiate Hire and creating employee profile in WD
- Process Job change transaction in WD (Reporting change, organization change, confirmation, promotion, transfer, etc)
- Process Termination
Issue transactional letters
Manage complex queries thru Case Management system for daily operation
Manage and maintain efiling management system -identify and highlight challenges facingSupport Skilled agent & Team Lead as & when requiredProvide guidance to Junior agentEducation / Experience :
Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree, Business studies / Administration / Management or equivalent.1-3 years related experience in shared service environment preferably within human resources functionDemonstrates knowledge or experience in human resources & cases management system -SAP / WorkdayDemonstrate effective and stable interpersonal relationship with internal and external partiesFluent in English. Proficiency in a second language would be an advantageFresh graduate are encourage to apply for this role