Customer Service Centre (CSC) Manager

Generate new leads, identify and contact decision-makers, screen potential business opportunities, select the deals in line with strategies, and lead and facilitate pitch logistics.

Develop and implement business development strategy, sales processes, structure, and best practices across the company.

Support deal structure and pricing with business value analysis; negotiate prices for proactive bids and proposals.

Maintain and share professional knowledge through education, networking, events, and presentations.

Coordination of the work of organizations serving the building and building communications.

Provide customer services to existing customer in all aspect with focus on sales activities.

Manage Order Management of ERP.

Customer EDI in the relevant means.

Analyze customer needs and provide opportunities of business development for the company.

Ensure the development and sustainability of the business relationship with the customer.

Achieve the budget, KPI Targets and commercial success of his customer.

Monitor the commercial issues and deviations from RFQ until EOP and elevate in time.

Ensure that all stakeholders get all information to take the necessary measures.

Acting for the competitiveness of the techno-commercial offer, while respecting the objectives of profitability.

Compliance with the requirements of the Code of Ethics and the Leader's Code of Conduct.

Carry out tasks assigned by the Superior from time to time.

Requirement Profile

Professional Background / Basic Qualification / Work Experience

• Bachelor’s degree in engineering / Business with proven track record in automotive industry is preferred.
• Working experience with sales techniques.

Technical Expertise

Interpersonal Competence

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